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About brighthush
brighthush is a pioneering force in the automotive technology landscape, delivering cloud‑based software that empowers dealerships across the United States to streamline every facet of their operations. From inventory management and sales automation to service scheduling and digital marketing, our platform unifies data, enhances customer engagement, and drives profitability. We are driven by a simple yet powerful mission: to connect people with technology that makes their work easier, their customers happier, and their businesses more successful. Our culture is built on curiosity, collaboration, and a relentless pursuit of excellence. Whether you’re a seasoned professional or just starting your career, at brighthush you’ll find a place where your ideas matter, your growth is accelerated, and your impact is tangible.
Position Overview
We’re looking for a Dynamic Entry‑Level Customer Training Specialist who thrives on travel, loves hands‑on learning, and is passionate about helping customers succeed. In this role, you will be the bridge between our cutting‑edge software and the dealerships that rely on it. You’ll travel approximately 80% of the time, working both independently and as part of a high‑energy implementation team. Your mission: ensure a seamless transition to the brighthush platform, deliver engaging training, and provide exceptional support that keeps our customers running smoothly.
Why This Role Matters
The automotive industry is undergoing a digital transformation. Dealerships are increasingly reliant on sophisticated software to manage inventory, engage customers, and optimize service operations. As the first point of contact after a deployment, the Customer Training Specialist plays a pivotal role in translating complex features into everyday business value. Your ability to educate, inspire, and troubleshoot will directly influence adoption rates, customer satisfaction, and ultimately, the success of our partners.
Key Responsibilities
- On‑Site Implementation: Travel to dealership locations to install, configure, and customize the brighthush system based on each customer’s unique needs.
- Customer Training: Deliver clear, engaging training sessions to dealership staff—ranging from sales associates to service managers—ensuring they can confidently use the platform.
- Needs Assessment: Meet with dealership management to understand operational workflows, identify pain points, and tailor solutions that drive efficiency.
- Follow‑Up Support: Conduct post‑installation check‑ins via phone, video, or email to resolve issues, gather feedback, and reinforce best practices.
- Documentation: Create and maintain training materials, user guides, and FAQs that reflect real‑world scenarios encountered during deployments.
- Collaboration: Work closely with the Sales, Product, and Customer Success teams to share insights, improve training content, and refine the implementation process.
- Continuous Learning: Participate in a structured 2‑3 month training program that includes classroom instruction, shadowing experienced specialists, and hands‑on practice.
- Travel Management: Plan and manage travel logistics, ensuring timely arrival at client sites while maintaining a healthy work‑life balance.
Additional Day‑to‑Day Activities
- Maintain a detailed log of training sessions, client feedback, and technical issues for continuous improvement.
- Assist in the development of new training modules as product features evolve.
- Participate in quarterly knowledge‑sharing workshops with peers across the organization.
- Support the Customer Success team in creating post‑implementation case studies and success stories.
- Contribute to the creation of localized training content for dealerships in diverse regions.
Essential Qualifications
- Bachelor’s degree in Business, Information Technology, Communications, or a related field (or equivalent professional experience).
- Strong verbal and written communication skills—capable of translating technical concepts into clear, actionable guidance.
- Willingness and ability to travel up to 80% of the time, including weekends and evenings as required by client schedules.
- Valid driver’s license with a clean driving record (no more than two moving violations in the past three years; no OVI/DUI/DWI violations in the last five years).
- Reliable personal transportation and a home office equipped with high‑speed internet for virtual support.
- Outgoing, friendly personality with a passion for customer service and problem solving.
- Basic technical aptitude—comfortable installing software, troubleshooting connectivity issues, and navigating Windows/macOS environments.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with learning management systems.
Preferred Qualifications
- Experience in the automotive industry, dealership operations, or a related field.
- Previous training or instructional design experience, especially in a technical context.
- Knowledge of dealership management systems such as brighthush or similar platforms.
- Fluency in a second language (Spanish, French, or German) to support a diverse customer base.
- Certification in project management or customer success (e.g., PMP, CSCS).
- Experience with remote training delivery tools (Zoom, Teams, Webex).
Skills & Competencies
- Presentation Skills: Ability to engage audiences of varying sizes and technical backgrounds.
- Adaptability: Quickly adjust training approaches based on client feedback and evolving product features.
- Problem‑Solving: Diagnose and resolve on‑site technical issues while maintaining a calm, professional demeanor.
- Time Management: Balance multiple client engagements, travel schedules, and administrative tasks efficiently.
- Team Collaboration: Work seamlessly with cross‑functional teams—Sales, Product, Support—to deliver a cohesive customer experience.
- Customer‑Centric Mindset: Prioritize client success and advocate for their needs within the organization.
- Analytical Thinking: Assess operational workflows and recommend data‑driven improvements.
- Technology Fluency: Comfortable learning new software quickly and staying current with industry trends.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a Customer Training Specialist, you’ll gain exposure to every facet of our product and customer journey, positioning you for future roles such as:
- Senior Implementation Specialist
- Customer Success Manager
- Product Trainer / Instructional Designer
- Sales Engineer / Solutions Architect
- Project Manager or Program Lead
- Director of Customer Experience
Our structured mentorship program pairs you with seasoned experts who guide your professional development. You’ll also have access to continuous learning resources, including online courses, industry conferences, and internal knowledge bases. Whether you aspire to deepen your technical expertise or broaden your leadership skills, brighthush provides the tools and support to help you succeed.
Work Environment & Culture
brighthush fosters an inclusive, collaborative culture where every voice matters. We value diversity, encourage innovation, and celebrate achievements—both big and small. Our work environment is characterized by:
- Open communication channels across all levels.
- Flexible work arrangements that respect personal commitments.
- Regular team‑building events, both virtual and in‑person.
- A commitment to sustainability and community outreach.
- A non‑smoking, health‑focused workplace that promotes well‑being.
- Access to a vibrant network of industry professionals through partner events and conferences.
You’ll join a team that’s passionate about technology, dedicated to customer success, and eager to make a difference in the automotive industry. Our culture encourages curiosity, rewards initiative, and supports continuous improvement—making every day an opportunity to learn and grow.
Compensation & Benefits
We offer a competitive total rewards package designed to support your professional growth and personal well‑being:
- Base Salary: $50,000 – $52,000 per year, commensurate with experience.
- Travel Allowance: Reimbursement for mileage, lodging, and meals during client visits.
- Health & Wellness: Comprehensive medical, dental, vision, and life insurance plans; Health Savings Account (HSA) with employer contributions.
- Retirement: 401(k) plan with up to 6% company match.
- Paid Time Off: Generous vacation, sick days, and eight paid holidays.
- Professional Development: Company‑sponsored training, certifications, and conference attendance.
- Referral Bonuses: Earn rewards for bringing talented peers into the brighthush family.
- Employee Wellness: Access to fitness resources, mental health support, and wellness programs.
- Technology Stipend: Monthly allowance for home office equipment and high‑speed internet.
- Employee Recognition: Quarterly awards for outstanding performance and innovation.
How to Apply
Ready to embark on an exciting journey that blends travel, technology, and customer success? Join brighthush and help shape the future of automotive software. Submit your application today and become part of a team that values innovation, collaboration, and growth.
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