Note: The job is a remote job and is open to candidates in USA. The Vertex Companies LLC is a global consulting firm providing strategic advisory, project management, and dispute resolution services. The Director of IT Infrastructure and Operations will lead and scale global technology operations across infrastructure, cloud, security operations, and end-user services, while overseeing teams, service providers, enterprise initiatives, operational performance, compliance, and technology delivery.
Responsibilities
- Lead a global hybrid IT organization across onshore, offshore, and MSP partner teams, fostering a culture of accountability, high performance, collaboration, and continuous improvement aligned with business objectives
- Serve as a strategic technology partner to executive leadership and business stakeholders, building strong cross-functional relationships, understanding organizational needs, and delivering technology solutions that drive measurable business value
- Align technology strategy with organizational goals to support revenue growth, operational efficiency, risk mitigation, scalability, and workforce productivity
- Own the IT project and program portfolio, including strategic planning, prioritization, resource allocation, budgeting, and governance to ensure successful execution and business alignment
- Lead complex enterprise initiatives, including cloud transformation programs, cybersecurity enhancements, digital modernization efforts, and M&A technology integrations
- Apply structured program and project management methodologies, including Agile, ITIL, and hybrid frameworks, to drive execution, manage risk, and ensure transparency through executive reporting
- Manage strategic vendor relationships and technology partnerships, including contract negotiations, SOWs, SLAs, renewals, and performance management, while ensuring service providers deliver against business commitments
- Champion a customer-first IT culture focused on exceptional user experiences, proactive support, service excellence, and continuous improvement
- Drive operational excellence by establishing KPIs, dashboards, and executive reporting that provide visibility into technology performance, service quality, costs, business impact, and strategic outcomes
- Own onshore and offshore IT service delivery by establishing operational governance, RACI ownership models, service-management processes, and continuous service improvement programs
- Oversee daily IT operations across infrastructure, data centers, cloud environments, enterprise networks, SaaS platforms, and 24×7 service desk functions to ensure reliability, performance, scalability, and availability
- Manage and optimize enterprise technology services, including Microsoft 365, Entra ID, Defender, Purview, Exchange Online, Intune, business applications, end-user computing, ticket management, and security administration
- Direct Azure cloud operations across compute, storage, networking, database, and identity platforms while ensuring secure, resilient, and cost-effective service delivery
- Manage enterprise network infrastructure, including firewalls, VPNs, SD-WAN, and wireless technologies to provide secure and reliable connectivity across global locations
- Establish and maintain process-driven IT operations, including SLA management, incident management, change management, problem management, and service governance to ensure consistency, accountability, and transparency
- Lead cybersecurity and compliance operations, including vulnerability management, patching, endpoint protection, logging, monitoring, and security event response
- Advance SOC 2 readiness and compliance by coordinating audit preparation, control implementation, risk assessments, evidence management, and security awareness initiatives, while supporting GDPR and HIPAA obligations
- Develop, enforce, and continuously improve IT and information security policies, standards, and procedures aligned with regulatory requirements and industry best practices
- Ensure operational resilience, regulatory compliance, and business continuity through strong governance, risk management, continuous monitoring, and effective coordination with internal teams and managed service providers
Skills
- * Bachelor's degree and 12 years of related experience or a Master's degree and 8 years of related experience, and at least 5 years in management capacity
- * Proven experience managing onshore and offshore teams
- * Demonstrated success leading MSP and hybrid-team build-outs
- * Deep hands-on expertise across Microsoft 365 / E5, Azure, enterprise networking, and endpoint management
- * Track record delivering complex IT projects and M&A integrations on time and on budget
- * Experience supporting security compliance frameworks (SOC 2, GDPR, HIPAA)
- * A minimum of one of the certifications below, with multiple preferred:
- + Microsoft 365 Certified: Enterprise Administrator Expert
- + Microsoft Azure Administrator / Azure Solutions Architect Expert
- + ITIL Foundation or higher
- + PMP or equivalent project-management certification
- + CISM or CISSP
- * Inspires, aligns, and holds distributed teams accountable while building trust and engagement
- * Articulate with both technical teams and executive stakeholders; translates technology into business terms
- * Leads onshore and offshore teams with empathy, inclusivity, and awareness of cultural and time-zone dynamics
- * Builds strong partnerships across functions and manages competing priorities with diplomacy
- * Presents clearly to senior leadership and drives consensus on technology direction and investment
- * A self-starter who operates with minimal supervision and takes end-to-end responsibility for outcomes
- * Navigates vendor, team, and stakeholder tensions to reach durable outcomes
Benefits
- A discretionary variable bonus program, depending on your level
- Multiple healthcare and dental plan options
- Company-paid Life Insurance
- Company-paid Short-Term Disability coverage
- Company-paid Long-Term Disability coverage
- A 401(k) plan with immediate matching and full vesting
- Flexible Spending Accounts
- A robust Employee Assistance Program
- A suite of exclusive perks that enhance everyday life
- A generous paid time off program, including vacation, sick time, and paid holidays (with prorated options for eligible part-time employees)
- Tuition reimbursement and personalized support for employees pursuing advanced education
- Remote work arrangement
Company Overview
Company H1B Sponsorship