Note: The job is a remote job and is open to candidates in USA. Voltera develops, owns, and operates infrastructure supporting zero-emission vehicle adoption. The Director, Integrated Operations Center leads and scales the IOC, owns customer relationships for live sites, coordinates operational events, and establishes the staffing, escalation, process, tooling, and performance-management frameworks needed to support a growing charging-site network.
Responsibilities
- Lead and scale the IOC to support a growing portfolio of sites and customers
- Develop the org design and staffing model to support a rapidly expanding network while maintaining high service quality and cost discipline
- Own the customer relationship for live sites, serving as their single point of contact for issue intake, status, and resolution
- Lead cross-functional coordination during operational events, serving as the central command function across internal SMEs, customers, and external vendors
- Establish and manage escalation frameworks, routing operational issues to the appropriate internal SMEs, vendor partners, and executive stakeholders based on severity, business impact, and service-level commitments
- Create and continuously improve operational SOPs in close collaboration with charging ops, facility ops, network ops, and security
- Partner with the technology team to develop tooling and automation that improve the IOC's performance and customer experience
- Identify and develop measurement methodologies, then manage KPIs related to issue resolution
Skills
- • 10+ years of experience in operations, command center, NOC/IOC, or customer-facing operational leadership, ideally in a fast-growing infrastructure, energy, or fleet environment
- • Demonstrated experience building or scaling a 24/7 operations or support function, including org design, staffing models, and escalation frameworks
- • Track record owning customer relationships in an operational context, including issue intake, status communication, and resolution
- • Experience developing SOPs and cross-functional processes with multiple internal stakeholder groups
- • Strong crisis/incident management skills, with the ability to serve as central command during live operational events
- • Comfort defining and managing KPIs and partnering with technology teams to build supporting tooling
- • Travel Expectations (as needed)
- Candidates must have authorization to work in the U.S. on a permanent basis
- Relocation benefits are not available
- • Experience in EV charging, AV/robotaxi, fleet operations, or broader energy infrastructure
- • Experience working in a high-growth, fast-paced startup environment
- • Familiarity with facilities operations, field service coordination, or vendor/SLA management
- • Flexible
Benefits
- Bonus
- Incentive equity compensation
- Medical, vision, and dental insurance
- Matching 401(k)
- Life insurance
- Unlimited vacation/PTO
- EV incentive
Company Overview