Note: The job is a remote job and is open to candidates in USA. Cars Commerce is an automotive technology company that simplifies car buying and selling through digital marketplaces and related solutions. The Accounts Receivable Analyst manages assigned accounts receivable balances, conducts collection efforts, identifies credit and billing issues, and coordinates with customers, Sales, and internal departments to resolve collection problems.
Responsibilities
- Review and analyze 1250+ Dealer Customer AR accounts by making collection inquiries and efforts via phone and email
- Ability to proactively research any billing discrepancies causing the collection issue and make necessary corrections, including but not limited to: processing cancellation requests, issuing credits, applying misapplied payments and writing off debt when necessary
- Communicate to customer in a professional manner
- Work closely with Sales to escalate and communicate the collection issues and communicate the resolution to Sales
- Thoroughly document all contacts on each account
- Responsible for meeting weekly, monthly and quarterly collection goals on assigned accounts
- Prepare credits and/or billing corrections per established company guidelines
- Responsible for managing all aspects of the Accounts Receivable accounts assigned in accordance with the Company credit and collection guidelines and policies
- Responsible for communicating to the respective departments the root cause for collection issues that are related to billing discrepancies, product performance issues, sales issue, etc
- Ability to provide resolution to collection issues to Management
- Ability to quickly identify accounts at risk proactively before delinquency become inevitable
- Communicate with external customers in a professional manner at all times to determine the root cause for the collection issue
- Communicate with Sales to inform issues with their accounts and provide resolution
- Communicate collection issues due to internal process/training or product issues resulting in collections issues so the issues are addressed in a timely manner
Skills
- Excellent verbal and written communication skills
- General knowledge of accounts receivable
- Knowledge of internet and email protocols
- Ability to learn various systems used to document collection efforts (Salesforce, Psoft)
- Ability to meet monthly AR goals as provided by Management
- Ability to analyze AR account trends and proactively resolve any collection issues
- Knowledge of Microsoft Office (Excel and Word) program
- Knowledge of G-Suite (Gmail, Sheets & Docs) program
- 4 Year College Degree
- Ability to work in a fast-paced changing environment
- 2 to 4 years of work experience required, in related area preferred
- For US-based Positions: Applicants must be authorized to work in the United States. Please note that we are unable to sponsor employment visas at this time
- Knowledge of Peoplesoft preferred
Benefits
- Medical, Dental & Vision Healthcare Plans
- New Hire Stipend for Home Office Set-Up
- Generous PTO
- Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day
Company Overview