Note: The job is a remote job and is open to candidates in USA. trueCABLE is hiring a Sales Coordinator to support its business account customers and B2B sales operations. The role manages account setup, quoting, order entry, procurement portals, customer support, shipment coordination, and process improvement while partnering with Finance, Customer Success, Warehouse Operations, and the sales team.
Responsibilities
- Manage net terms applications from intake through credit approval, partnering with Finance and communicating decisions back to the customer
- Administer the company's B2B payment and credit platform including customer approvals, credit limit changes, refunds, and account updates
- Complete new account onboarding requirements including vendor forms, W-9s, certificates of insurance, supplier portal registrations, tax exemption forms, and automation rules
- Create and maintain complete customer profiles in company systems including contacts, pricing, shipping preferences, and tax setup
- Build and send quotes including volume pricing, lead times, and freight including follow up to move them toward an order
- Enter purchase orders accurately and promptly, verifying pricing, part numbers, quantities, and terms
- Manage customer procurement portals including retrieving purchase orders, uploading order confirmations and invoices, acknowledging orders, and maintaining required documents
- Provide order confirmations and keep customers updated on ship dates, tracking, and changes
- Compile and send shipment tracking to customers, including multi-parcel shipments, and help improve tracking automation over time
- Troubleshoot out of stock situations by checking availability, offering substitutions, and coordinating split or staged shipments
- Schedule and track blanket order releases against committed quantities
- Proactively communicate directly with customer procurement teams on large orders, long lead time items, and delivery requirements
- Serve as first point of contact for business account questions and escalate to the right internal owner when needed
- Coordinate with Warehouse Operations to ensure special customer requirements are communicated and executed correctly
- Collaborate with technical team members to provide customers with technical product support
- Coordinate returns, replacements, and warranty claims from initial request through credit
- Track and share recurring customer feedback to help improve products and customer experience
- Contribute to the development and maintenance of standard operating procedures as these processes are built and refined
- Support additional projects as needed to support evolving sales and business priorities
Skills
- 4+ years of experience in sales, sales support, account coordination, or customer service
- Experience working in an ERP or order management system is required
- Strong written and verbal communication skills. This role communicates daily with customers and procurement teams over email and by phone
- Strong organization skills and a keen attention to detail are required
- Strong project management skills, with the ability to manage multiple orders and deadlines at once
- Genuine curiosity and the desire to learn. We are ever-changing and need team members who are innovative and adaptable
- Ability to work independently and collaboratively with the team
- Some travel required, max 3 trips per year
- This is a full-time, fully remote position that will work regular business hours, Monday through Friday
- Sitting for most of the work shift, constantly operating a computer with extended hours viewing a computer screen, constant use of fingers, hands, and arms for typing, ability to regularly talk and hear, occasionally lift, push or pull 25 pounds, occasional bending or reaching
- Familiarity with Brightpearl, Gorgias, Aircall or a CRM is a plus
- Track record of successfully working from home or remotely is a plus
Benefits
- This is a full-time, fully remote position
Company Overview