Note: The job is a remote job and is open to candidates in USA. Workday’s GTM Incentive Compensation team designs, implements, enables, and administers sales incentive programs across its go-to-market functions. The Director leads a global operations team responsible for accurate, timely, and compliant compensation payouts, while improving systems, processes, reporting, and seller experience.
Responsibilities
- Manage the implementation of the compensation plan in compensation system tools, including translating designs into technical build requirements
- Own end-to-end User Acceptance testing on implementation builds
- Manage annual participant set-up in the compensation system tool and conduct audits to ensure accuracy, compliance, and alignment to GTM objectives
- Drive automation initiatives to remove manual workflows and unlock self-service
- Track and manage implementation bugs and resolutions
- Oversee accurate commission calculations, accounting, and payout submission to payroll teams
- Conduct audits on upstream data identifying anomalies and pursuing resolutions
- Conduct audits on monthly payment amounts to ensure accuracy
- Oversee investigative and reconciliation analyses to resolve issues
- Participate in the dispute resolution and escalation process, serving as the intake point in partnership with revenue operations teams
- Action exception outcomes in timely manner
- Manage manual programs, including SPIFF processing
- Define the technology strategy to ensure the right tools and systems are in place to effectively and efficiently administer variable compensation plans
- Ensure adherence to regulatory requirements and internal policies, including executing SOX compliance controls
- Provide accurate incentive accruals to finance patterns
- Own our ticketing and help desk program, defining intake, routing, and resolution processes and SLAs
- Define and execute seller-facing experience upgrade initiatives, including holding office hours
- Develop automated reporting dashboards to flag compensation inaccuracies and issues
- Produce variable compensation performance reporting, analyze plan effectiveness, and provide insights to centralized and regional leadership across sales, finance, and HR leadership
- Feed observations back into Design and Policy stakeholders to improve end-to-end program effectiveness
- Define and execute on a strategy to enhance the Comp Operations function within the broader GTM Incentive Compensation organization, including near- to long-term vision and roadmap for people, systems, and processes
Skills
- Minimum of 10 years in variable compensation/operations or related experience
- Minimum of 5 years in high tech industry
- Minimum of 5 years managing people
- Experience running and implementing enterprise level Incentive Compensation Management systems
- Bachelor's degree in accounting, Finance, or other Business-related field
- Xactly commission system experience
- Experience managing ticketing and help desk programs
- Strong management experience of managing a global team of managers and analysts
- Excellent interpersonal skills to communicate on passionately held topics at all levels of the organization
- Ability to manage and prioritize competing activities and initiatives across the scope of the role
- Ability to adapt to the rapid business and organizational changes that accompany a high-growth environment
- VISA Sponsorship is not available for this role
Benefits
- This role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants.
- Flexible schedule that caters to your business, team, and personal needs.
- Spend at least half (50%) of your time each quarter in the office or in the field with customers, prospects, and partners (depending on role).
- Those in remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Company Overview