Note: The job is a remote job and is open to candidates in USA. Liberty Mutual Insurance is seeking a Director I for their Auto Physical Damage Claims Analytics team. This role will lead the evolution of analytics capabilities, driving strategic decision-making and product development to support APD's business strategy.
Responsibilities
- Own and evolve critical APD Analytics capabilities, including executive insights, financial planning, workforce planning, initiative portfolio management, and operational performance monitoring
- Serve as a strategic thought partner to APD leaders by identifying opportunities, shaping business cases, and translating business challenges into analytics roadmaps and actionable solutions
- Lead executive reporting and strategic planning activities to influence executive decisions and long-term organizational strategy
- Drive the transition from descriptive and diagnostic analytics toward predictive, prescriptive, and decision-intelligence capabilities
- Apply product ownership principles to analytics capabilities by defining vision, roadmap, priorities, business outcomes, and investment tradeoffs
- Identify, scope, and incubate high-value initiatives that improve operational performance, scalability, customer outcomes, and financial results
- Partner with stakeholders across Claims Operations, Process Excellence, Finance, Product, Technology, and Data Science to influence strategic direction and drive implementation
- Champion innovation through automation, AI/ML, advanced analytics, and emerging decision-support capabilities
Skills
- Strong understanding of and/or hands-on experience across the end-to-end APD claims lifecycle, including intake, estimation, total loss, salvage, and recovery processes
- Proven experience in large-scale data modeling and advanced analytics, with a track record of evolving descriptive and diagnostic analytics into predictive and prescriptive solutions
- Demonstrated ability to build and sustain strategic partnerships across multiple functional areas (e.g., Claims Operations, Process, Product, Finance, and Technology) to drive business outcomes
- Experience leveraging AI/ML capabilities to enhance analytics products, inform decision-making, and contribute to thought leadership within the organization
- Master's degree in Mathematics, Economics, Statistics or other quantitative field; Ph.D. helpful given quantitative work they are leading
- Minimum 8, typically 10, years' experience; must have exceptional planning, analytical, decision-making and project management skills
- Expert knowledge of data sources, tools and business drivers
- Knowledge of statistical techniques required. Industry knowledge critical
Benefits
- Flexible Time Off Annual Accrual - days: 20
Company Overview
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