Note: The job is a remote job and is open to candidates in USA. The Clinton Health Access Initiative, Inc. is a global health organization that works with governments and the private sector to strengthen health systems and improve access to healthcare. The Director, Global Operations will lead internal AI transformation, strategic operations, and operational infrastructure while overseeing cross-functional initiatives, safety and security, knowledge management, and a global operations team.
Responsibilities
- Set the direction for CHAI’s internal AI transformation in partnership with the C-suite and the Innovation team, and provide strategic and management oversight to the manager who delivers it – covering organization-wide rollout coordination, training and enablement, AI governance and policy, pilot coordination, and vendor relationship management
- Lead and facilitate cross-functional operational initiatives across CHAI’s global and country teams, including complex priorities that cut across departmental lines
- Identify and drive process improvements across CHAI’s internal operations, designing better ways of working and ensuring changes are implemented durably
- Provide executive oversight of CHAI’s global safety and security function, led day-to-day by an Associate Director, Safety & Security; serve as the senior organizational escalation point for significant incidents
- Build and oversee an effective, right-sized knowledge management system for CHAI that is aligned with the organization’s AI transformation goals
- Lead a Global Operations team of six FTEs – providing direction, coaching, and meaningful investment in each team lead’s development
- Serve as PMO for high-priority cross-functional initiatives at the request of CHAI Leadership
Skills
- Bachelor's degree or equivalent
- At least 12 years of relevant professional experience
- Demonstrated success in a leadership role with direct management of teams and cross-functional accountability
- Strong operational generalist background with the credibility and range to oversee functions where you are not the deepest subject-matter expert
- Genuine working knowledge of AI tools, their capabilities, and limitations, and how they can be applied to transform enterprise workflows; deep technical expertise on AI is not required, but the ability to lead CHAI's internal AI adoption agenda credibly and engage substantively on AI strategy is
- Demonstrated experience leading change management or organizational transformation initiatives, including shifting staff behaviour and building new ways of working across a distributed workforce
- Prior experience navigating ambiguity and providing organizational direction in decentralized environments with limited formal structure
- Proven ability to build and manage high-performing teams, with experience in coaching and developing staff at the mid-manager level
- Experience improving how work gets done across an organization – whether through process redesign, restructuring teams, building new operating models, or leading operational change initiatives
- Experience working closely with C-suite leaders to make data-driven recommendations and drive successful execution on leadership priorities
- Experience in fast-paced and high-rigour sectors, such as management consulting or tech
- Experience in global health, international development, or a comparable mission-driven sector
- Exposure to safety, security, or risk management functions in an international operating context
- Experience managing geographically dispersed teams across multiple countries, time zones, and cultural contexts
Benefits
- Flexible - Can be based in any of the geographies that CHAI operates in subject to work authorization and necessary approvals.
- Telecommute: Yes
Company Overview