Note: The job is a remote job and is open to candidates in USA. BeneLynk is hiring a Director of Financial Management Services to build, optimize, and manage the operational infrastructure for self-directed care programs. The role oversees payroll, compliance, onboarding, vendor and technology management, participant support, and cross-functional teams, while scaling operations across programs and regions.
Responsibilities
- Lead the day-to-day operations of FMS functions, including payroll processing, timesheet management, EVV, onboarding, and service delivery workflows
- Build and scale operational processes that support self-directed care programs
- Translate VP-level strategic initiatives into detailed operational plans, workflows, and KPIs
- Ensure efficient coordination across intake, customer service, payroll, compliance, and reporting teams
- Ensure full compliance with applicable federal, state, and program regulations including:
- IRS employer-agent (Section 3504) requirements
- VA Veteran-Directed Care (VDC) guidelines
- Department of Labor and State Labor Laws
- Oversee internal audit readiness, documentation standards, and continuous compliance monitoring
- Oversee program integrity functions, including timely review and escalation of fraud, waste, abuse, neglect, and exploitation reports
- Partner with Legal/Compliance teams to maintain policies, SOPs, and controls
- Oversee multi-EIN payroll operations supporting participants as common-law employers
- Ensure proper processing of:
- Payroll, tax withholdings, unemployment insurance
- Vendor payments and reimbursements
- Worker eligibility and background checks
- Maintain integrity of participant-level budgets and financial reporting
- Oversee accurate and timely processing of participant budgets, spending plans, authorizations, and direct care worker pay rate changes
- Ensure timely, compliant delivery of a high-quality participant and caregiver experience across onboarding, training, and ongoing support
- Implement scalable service models that support participants acting as employers (Employer Authority and/or Budget Authority)
- Partner with care teams, case managers, and external stakeholders to support person-centered outcomes
- Manage relationships with payroll providers, EVV systems, and FMS technology platforms
- Lead implementation and optimization of systems including:
- Timekeeping and EVV
- Payroll engines
- Participant portals
- Ensure seamless integrations and data integrity across systems
- Lead and develop cross-functional teams (payroll, compliance, onboarding, customer support)
- Establish performance metrics, training programs, and accountability standards
- Foster a culture of operational excellence, compliance, and continuous improvement
- Serve as the primary operational partner to the VP, contributing to:
- Growth strategy and new implementation of program
- RFP responses and program launches
- Operational scaling across regions or populations
- Provide data-driven insights on performance, risks, and opportunities
- Support transformation initiatives (e.g., startup-to-scale transitions)
Skills
- Bachelor's degree in Business Administration, Healthcare Administration, Public Administration, or a related field required; equivalent combination of education and progressive leadership experience will be considered in lieu of degree
- 2-4+ years of progressive leadership experience in one or more of the following:
- Financial Management Services (FMS)
- Fiscal Intermediary (FI) operations
- Self-Directed Care / HCBS / LTSS programs/ VDC
- Demonstrated experience building and/or scaling FMS operations
- Deep knowledge of:
- Medicaid self-direction models and regulations
- Vendor Fiscal/Employer Agent (VF/EA) models
- Payroll tax compliance and employer-agent structures
- Experience managing multi-state or complex program operations
- Strong leadership, communication, and cross-functional collaboration skills
- Experience with Veteran-Directed Care (VDC) programs
- Familiarity with:
- ACL guidance and VA program requirements
- EVV systems and FMS technology platforms
- Experience supporting RFPs, implementations, or new market entry
Benefits
- Medical, Dental, Vision and Employee Assistant Program Benefits
- 401K Match
- 20 Paid Days Annually
- Excellent Growth and Advancement Opportunities
- Remote position
- Monthly Company Town Hall Events
- Monthly Internal Mental Health Newsletters
- Monthly Streaming Services Perk: up to $12 per month for any streaming service subscriptions that you currently have
- Tickets at Work Perk: discounted movie tickets, hotel stays, and more
- Monthly Lunch & Learn Events; lunch is on us for those employees that sign up
- Monthly Bene-Verse Events, including virtual trivia, team building exercises, guided painting sessions, and more
Company Overview