Note: The job is a remote job and is open to candidates in USA. ProfitSolv is a SaaS company providing billing, payments, and practice management software. The Customer Education Manager builds and delivers training, onboarding resources, and learning experiences to support product adoption, customer satisfaction, and long-term success.
Responsibilities
- Build and maintain customer education content, including onboarding guides, webinars, video tutorials, knowledge base articles, and self-service resources
- Lead customer training sessions, onboarding workshops, product demos, and educational webinars
- Help run customer learning and certification programs, including administering our LMS and customer education platforms
- Partner with Customer Success, Product, Support, and Marketing to spot training needs and turn product updates into clear, user-friendly content
- Track engagement, training participation, and customer feedback to sharpen materials and drive adoption across multiple product lines
- Keep customer-facing education consistent and on-standard, and help customers with training-related questions and request
- You'll handle confidential information with care, following established security policies and procedures
Skills
- 3+ years of experience in customer education, customer success, onboarding, training, enablement, or a SaaS support environment
- Strong presentation, facilitation, and written and verbal communication skills
- Experience creating educational content and customer-facing documentation
- Hands-on experience with webinar platforms, LMS systems, and customer support tools
- Highly organized and detail-oriented, able to juggle multiple priorities, adapt quickly, and work cross-functionally with internal teams and customers
- Bachelor's degree or equivalent experience
- SaaS industry experience
- Experience with Salesforce, ChurnZero, Gainsight, or similar platforms
- Knowledge of adult learning principles or instructional design
- Video creation or content development experience
Benefits
- Performance-based compensation; your results are recognized and rewarded
- 401(k) with company match
- Comprehensive health, dental, and vision coverage, including HSA and FSA options
- Generous paid time off and paid holidays
- Fully remote work (US-based)
- A collaborative, high-trust team of smart, curious, hardworking people
Company Overview