Note: The job is a remote job and is open to candidates in USA. Cable One, Inc. is a company that focuses on keeping customers and associates connected to what matters most. They are seeking a Director of Field Operations to provide leadership and oversight for the Field Operations group, ensuring exemplary customer service and continuous improvement in service support practices.
Responsibilities
- Oversees Field Operations activities across major geographies and operational areas
- Drives and directs the largest teams or teams with the most complex and highly visible customers
- Monitors performance metrics, including for service delivery and revenue / retention impact, identifying and resolving systemic and other significant issues
- Defines and develops continuous improvement of customer engagement and service support practices
- Provides customer, business and industry insight to resolve major situations with potentially significant service-level impact
- Leverages all corporate resources, services and product offerings to increase share and maximize product / service effectiveness
Skills
- 10+ years' experience
- BS / BA Degree
- Individuals hired into DOT regulated positions must be able to meet and maintain the requirements under the Company's DOT program, including successfully complete and pass a road test examination, driver's record safety review, drug testing, DOT physical, and past employer safety performance history
- Required to sit, use hands, talk and hear
- May be required to lift up to ten pounds
- Required to use close and color vision and to adjust focus
- Core Competencies: Committed, Helpful, Proactive, Personal
Benefits
- Medical, dental, and vision plans – start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
- Tuition reimbursement (up to $5,250 on 1st year)
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
- FREE Cable One services for associates who live in a serviceable area
- Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValueNet Fiber Only)
Company Overview