Note: The job is a remote job and is open to candidates in USA. TTC Group is seeking an experienced Director – Client Growth Partner to lead and expand strategic enterprise accounts within the Retail and Consumer Packaged Goods (CPG) sector. This role focuses on driving year-over-year account growth by building trusted relationships with C-level executives, identifying new business opportunities, and delivering value-driven digital transformation and AI solutions.
Responsibilities
- Grow assigned portfolio by 15%+ YOY
- Achieve revenue targets, in conjunction with the account's Custodian of Client Success, through: Structured account planning, Shaping CXO agenda, Working with procurement, Collaborating within Nagarro to identify and sell expanded offerings
- Act as a trusted advisor, leading strategic discussions with senior executives to align technology investments with business goals
- Establish and maintain a 'seat at the top table for AI' in the managed account(s) in partnership with AI for Change advisors and capability leads
- Drive conversations around productivity improvements, operational efficiency, and cost optimization, leveraging digital and AI-enabled solutions
- Procure public testimonials and references from the client(s) about the quality of Nagarro's work
- Stay close to the client's business priorities, challenges, and transformation journey to proactively propose relevant solutions
- Collaborate with delivery and solution teams to: Shape proposals, Craft value propositions, Position differentiated offerings
- Confidently use AI/GenAI terminology to articulate how modern solutions can transform customer business outcomes
- Maintain a regular onsite presence at the client location (minimum once a week) to foster deeper engagement and relationship-building
- Partner with internal practice, delivery, and sales teams to ensure client satisfaction and successful execution
Skills
- Must have IT Consulting and IT Sales Product experience
- Must have CPG & Retail experience
- Worked on long-term projects in the career
- Has at least 5 years of key account leadership or similar focused experience with a 20+ million account for a well-known professional services firm with a strong account expansion track record
- Can credibly engage client CIOs, CTOs, CDOs, and business heads and build warm relationships
- AI fluency in an industry context - Can hold a value-led conversation about AI transformation in at least one vertical
- Deal shaping and commercial acumen - Can construct and defend a business case. Comfortable in procurement and legal negotiations
- Collaborative operator - Works constructively with engineering and capability teams and earns their trust and support. Low ego, high accountability
- Skilled in market research, account segmentation, and identifying proactive growth opportunities within client portfolios
- Domain expertise: Retail, Consumer Packaged Goods (CPG), Manufacturing or Automotive
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