Note: The job is a remote job and is open to candidates in USA. Neighborly is a hub of service brands focused on strategic innovation in home and business services. The Director, Business Operations will drive the success of Franchise Business Owners by serving as a strategic partner and operational leader, ensuring they receive exceptional support and resources to thrive.
Responsibilities
- Act as the primary contact for Franchise Business Owners at Real Property Management providing timely and accurate software and maintenance support
- Champion Real Property Management’s systems and processes to support Franchise Business Owners’ growth
- Develop Key Performance Indicators to measure performance both as an entire organization and the individual franchise location
- Develop strong internal and external relationships to expertly and efficiently enhance the experience of our Franchise Business Owners’ as the maintain and preserve the properties they manage
- Utilize the tools, programs, systems and network to strengthen and reinforce programs and policies
- Help plan, coordinate and manage programs and initiatives to further establishing Real Property Management’s priorities to be the premier 3rd party full-service real estate management organization in North America as we deliver on our brand vision and purpose; To be so remarkable that we become a beloved household name
- Because you’ve built trust with our parent company and franchisees as you work to greater success together, you’ll help them achieve their dreams through business ownership within the Real Property Management system
Skills
- Bachelor's degree; business, finance, property management preferred
- Five (5) or more years related experience as a business coach, small business owner, property management, or equivalent combination of experience
- Collaborative – Work closely with internal Real Property Management teams to execute Franchise Business Owner strategic plans
- Empathetic – View every interaction as an opportunity to grow relationships and areas of improvement
- Adaptable - Flexible and willing to meet with internal and external customers when they are available. Encourage collaboration, open communication, and mutual respect among team members
- Clear & Concise – Clearly communicate team goals, project objectives and individual responsibilities. Willing to listen and learn
- Results-Oriented - Understand the connection between the Franchisor and Franchisee and work diligently to strengthen relationships and influence to brand standards
- Data and Impact Driven - Stay focused on the right activities to achieve Franchise Owner and organizational goals
- 10-25% travel
- Certification in the Entrepreneur Operating System (EOS)
Benefits
- Equity and annual bonus opportunities
- Paid time off
- Paid holidays
- Recess breaks
- Wellness programs
Company Overview