Note: The job is a remote job and is open to candidates in USA. American Cancer Society is dedicated to ending cancer as we know it, and they are seeking a Director of Account Operations to lead a team of Corporate Account Operations professionals. This role involves managing high-value corporate accounts, ensuring operational excellence and customer satisfaction, while fostering a culture of accountability and continuous improvement.
Responsibilities
- Leads, coaches, and develops a team of up to 10 Corporate Account Operations staff, setting clear expectations, managing performance, building capabilities, and fostering a culture of accountability, collaboration, and continuous improvement (30%)
- Directly manages account operations for a select portfolio of high-value corporate accounts, ensuring successful execution of partnership commitments, proactive problem solving, strong customer satisfaction, and retention of strategic relationships (10%)
- Directs the execution of corporate partner programs and account operations across the broader portfolio to ensure consistent fulfillment, operational excellence, and alignment with organizational revenue and stewardship goals (15%)
- Establishes and monitors team processes, service standards, workflows, and performance measures to improve scalability, efficiency, risk management, and consistency in partnership delivery (20%)
- Builds and maintains collaborative relationships with internal stakeholders and external corporate representatives to resolve escalated issues, remove barriers, and ensure successful implementation of partnership commitments (20%)
- Analyzes portfolio trends, operational data, and partner feedback to identify opportunities for improvement, inform leadership decisions, and strengthen retention and growth strategies (5%)
Skills
- Bachelor's degree in business, marketing, communications, nonprofit management, or related field, or equivalent combination of education and relevant work experience
- Minimum seven years of progressive experience in corporate account management, partnership operations, program management, fundraising operations, or related business functions
- Three years of people leadership experience and direct responsibility for strategic or high-value accounts
- Demonstrated success leading and developing high-performing teams in a complex, matrixed environment
- Proven ability to balance people leadership responsibilities with direct ownership of strategic or high-value account operations
- Strong strategic thinking and operational leadership skills, with the ability to translate business goals into team execution plans
- Proven ability to manage multiple priorities, lead through change, and drive consistent execution across a distributed portfolio or team
- Strong relationship management and collaboration skills, with the ability to work effectively across sales, operations, and external partner groups
- Strong analytical, problem-solving, and decision-making skills, including the ability to use operational data and partner feedback to improve performance
- Excellent written and verbal communication, presentation, coaching, and interpersonal skills
- Broad knowledge of corporate partnership execution, stewardship, customer service, and organizational policies and procedures
- Proficiency in computer-based applications and systems used for account management, reporting, and communication
- Some travel required, including occasional in-person meetings with team members, internal partners, and corporate accounts
- This role primarily involves extended periods of sitting, computer use, virtual and in-person communication, and occasional standing, walking, bending, and lifting of light materials related to meetings or events
Benefits
- Generous paid time off policy
- Medical
- Dental
- Retirement benefits
- Wellness programs
- Professional development programs
Company Overview