Note: The job is a remote job and is open to candidates in USA. RQM+ is a MedTech CRO providing regulatory and quality expertise, laboratory services, clinical trials, and reimbursement strategies to accelerate medical technology innovation. The Senior Manager, HR Operations leads HR systems, data governance, benefits, leave administration, compensation, payroll coordination, and multi-jurisdiction compliance across the US and EU while managing a small HR operations team.
Responsibilities
- Own the strategy and multi-year roadmap for RQM+'s HRIS, including configuration, workflow design, and system upgrades/integrations, leading a small team responsible for day-to-day administration and coordinating with IT on execution
- Set HR data governance policy — ensuring accuracy, integrity, security, and appropriate access controls across all employee data, and serving as the senior point of accountability for HR data quality, reporting, and audit-readiness
- Own employee benefits strategy and vendor relationships (health, welfare, and 401(k)), including plan design input, vendor negotiation and budget accountability, enrollment, compliance testing, and escalated employee support
- Own all leave of absence programs (FMLA, state-specific leave, disability, and applicable EU leave entitlements), setting policy and serving as the final point of escalation for compliant tracking, communication, and return-to-work processes
- Own multi-jurisdiction compliance strategy for US (federal and state) and applicable EU employment law, serving as the primary escalation point with outside counsel on policy interpretation, workplace postings, policy updates, and recordkeeping
- Own RQM+'s library of HR forms, templates, and standard documentation, setting standards for consistency, accuracy, and version control and overseeing the team members who maintain it
- Own and manage Employer of Record (EOR) relationships for international hires where RQM+ does not maintain a local legal entity, including vendor selection, budget, and performance
- Lead HR operations for RQM+'s EU workforce, directing the relationship with local counsel/EOR partners on compliance strategy specific to those jurisdictions
- Co-own total rewards strategy with the VP, People and Culture, including salary structure design and maintenance, pay equity analysis, merit/bonus cycle leadership, and compensation benchmarking
- Own the HR side of the payroll relationship with Finance, serving as the senior point of contact and decision-maker for payroll accuracy, discrepancy resolution, and process alignment (final payroll execution remains owned by Finance)
- Lead process improvement initiatives across HR operations, setting the roadmap to increase efficiency, accuracy, and employee experience
Skills
- Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent professional experience
- 8-12+ years of progressive HR experience, including demonstrated ownership of HRIS strategy, benefits/leave administration, and employment compliance
- Hands-on experience administering an HRIS platform (e.g., Paylocity, UKG, Workday, or similar) required
- 2+ years of experience directly managing or leading HR Operations, HRIS, or Total Rewards team members required
- Strong analytical skills with demonstrated ability to manage and report on HR data accurately
- High attention to detail and comfort operating in a compliance-sensitive, multi-jurisdiction environment
- Ability to manage multiple concurrent priorities independently in a fast-paced, growing organization
- This is a remote position. The employee is expected to maintain a dedicated, distraction-free home workspace with reliable high-speed internet access
- Core working hours are determined by role responsibilities, client expectations, and business needs
- If you live in a commutable distance to Cary, NC, this will be a hybrid role (remote/onsite)
- This role is based in a professional office setting and involves regular use of standard office technology, including computers, phones, and shared office equipment
- The employee may occasionally need to sit for extended periods, move around the office, and perform light physical tasks such as bending or reaching
- This role typically involves lifting or carrying items up to 10 lbs regularly, with occasional lifting up to 25 lbs
- Working knowledge of US federal and state employment law required; familiarity with UK and/or German employment law strongly preferred
- Experience supporting or managing EOR arrangements for international employees preferred
- PHR, SHRM-CP, or equivalent certification a plus
Benefits
- This is a remote position.
- If you live in a commutable distance to Cary, NC, this will be a hybrid role (remote/onsite).
- RQM+ invests heavily in ongoing learning and development.
Company Overview