Note: The job is a remote job and is open to candidates in USA. ServiceNow is an AI platform company helping businesses connect AI, data, and workflows. The Director of Sales Operations Management will lead global Sales business operations, including budget management, executive-level special projects, organizational development, KPI tracking, communications, and cross-functional alignment.
Responsibilities
- Lead and drive operational aspects of the function, including global budget management, operational dashboards, monitoring and measurement of communications activities
- Work directly with global sales leadership teams to drive special projects, organizational development, and strategy. Track KPIs and work with leadership team to ensure successful outcomes
- Work closely with the broader sales leadership team and other company executives to ensure alignment of strategies, objective and activities; manage special projects and events as needed
- Ensure best practice implementation and operational excellence across entire function
- Drive consistent communications of priorities, activities, and results to team and relevant company stakeholders. Support presentation and reporting needs for the Sales function
- Collaborate with the leadership team to develop the annual objectives and coordinate organization-wide goals. Report quarterly accomplishments
- Help support and lead purpose and culture of team and company
Skills
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 10+ years relevant work experience; prior experience in operational roles, including project and budget management; demonstrated track record delivering business and organizational outcomes
- Superb leadership and influencing skills; ability to work collaboratively and cross-functionally
- Excellent people management skills and experience; ability to build strong, diverse, high performing teams
- Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
- Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver, entrepreneurial mindset
- Sharp business judgment, ability to see "big picture" and to prioritize
- Executive presence, strong verbal and written communication
- Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic global environment
- High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results
Benefits
- Equity (when applicable)
- Variable/incentive compensation
- Health plans, including flexible spending accounts
- A 401(k) Plan with company match
- ESPP
- Matching donations
- A flexible time away plan
- Family leave programs
- Flexible work persona
Company Overview
Company H1B Sponsorship