Note: The job is a remote job and is open to candidates in USA. PSD Underwear is a designer, marketer, and distributor of affordable premium underwear, sports bras, and loungewear sold through web, wholesale, and international distribution channels. The Director, Operations, Planning & Production will build and lead the marketing operating system, overseeing planning, creative production, budgets, vendors, tools, processes, and cross-functional accountability. The role will partner with senior leaders and build a scalable operations and production team.
Responsibilities
- Own PSD Gameplan calendar from 20+ months out to GTM working across Marketing, Product, Design, Marketplace
- Own PSD Marketing's AOP and Quarterly calendar and strategic touchpoints with SVP of Marketing
- Establish clear milestones, decision points, dependencies and owners
- Create visibility across all major marketing initiatives
- Identify conflicts, risks and resource issues before they become problems
- Own the operational production function across campaigns, content, photo, video, digital and other creative deliverables
- Build production processes that enable creative teams to move quickly without sacrificing quality
- Lead production planning, budgets, timelines, resources, vendors and delivery
- Ensure shoots and major productions are properly scoped, staffed and executed
- Build relationships with production partners, agencies, freelancers and vendors
- Establish clear project management standards across PSD
- Drive cross-functional teams to deliver against commitments
- Hold strategy, creative and other functional teams accountable to deadlines and quality
- Identify blockers and proactively solve them
- Create a culture where 'I'll get it to you tomorrow’ gets done tomorrow
- Partner with Finance to manage marketing budgets, forecasts, POs, invoices and vendor spend
- Establish visibility into committed and projected spend
- Identify opportunities to improve efficiency
- Ensure marketing resources are deployed against the highest-value opportunities
- Own the marketing technology and operational tool ecosystem in partnership with Digital and other stakeholders
- Identify and implement technologies that make the organization faster and more effective
- Lead the exploration and responsible adoption of AI across marketing (and larger PSD) workflows
- Ensure teams have the tools, systems and capabilities needed to operate efficiently
- Own Digital Asset Management and establish clear standards for asset organization, usage and distribution
- Build scalable playbooks for campaign planning, creative production, events and other recurring workflows
- Create a Center of Excellence for project management and production across PSD
- Develop standards that can be adopted by other functions with project managers and producers
- Own key operational relationships with agencies, production companies, vendors and external partners
- Establish clear scopes, expectations, timelines and performance standards
- Ensure PSD gets the right level of service and value from external partners
- Build and eventually lead a team of 3-4 operations, project management and production professionals
- Establish a high-performance culture built around accountability, clarity and execution
- Develop talent and create repeatable systems that scale as PSD grows
Skills
- 12+ years of progressive experience in marketing operations, integrated marketing, production, project management and/or agency operations
- Experience managing complex, cross-functional marketing organizations
- Strong understanding of creative production and the end-to-end production lifecycle
- Experience managing budgets, vendors, agencies and external partners
- Demonstrated ability to build planning systems, processes and operating models
- Experience with marketing technology, digital asset management and/or workflow platforms
- Strong understanding of AI and emerging tools that can improve marketing operations
- Exceptional project management and organizational skills
- Experience building and leading teams
- Ability to operate effectively with executives and senior cross-functional leaders
- Strong financial acumen and comfort managing significant budgets
- Willingness to travel and get into the work
- This position is open for Remote or Hybrid, based on candidate location
- Preferred candidate locations: Los Angeles, CA; Portland, OR; NYC, NY; Nashville, TN
- Seeing: Must be able to see well enough to read reports
- Hearing: Must be able to hear well enough to communicate with customers, vendors and employees
- Climbing/Stooping/Kneeling: Must be able to stoop or kneel to pick up products
- Lifting/Pulling/Pushing: Must be able to lift up to 10 pounds
- Fingering/Grasping/Feeling: Must be able to type and use technical sources
Benefits
- Health, Dental, and Vision Insurance for eligible regular, full-time employees
- 401(k) Retirement Plan for eligible regular, full-time employees
- Flexible Spending Account (FSA) for eligible regular, full-time employees
- Paid Time Off and Company Holidays for eligible regular, full-time employees
- Additional perks and opportunities for growth within a collaborative, lifestyle-focused culture
- Remote or Hybrid work arrangement, based on candidate location
Company Overview