Note: The job is a remote job and is open to candidates in USA. TrustWILL, through its CWILL post-purchase and retention suite for Shopify brands, is seeking a bilingual Mandarin DevOps/SRE Engineer to support operations and compliance across North America. The role performs cloud and infrastructure operations, incident response, cross-timezone collaboration, data center and cloud compliance activities, and support for legal and third-party audit requirements.
Responsibilities
- Execute day-to-day operations for cloud resources and infrastructure, working within the operations and monitoring framework built by the China-based team
- Perform daily operational tasks — monitoring, alerting, backup, and recovery — following standard operating procedures
- Assist with first-line alert triage and collaborate with the China-based team on cross-timezone incident response
- Perform initial troubleshooting and first-response actions before handing off to the China-based team
- Own day-to-day operations of local US data centers and/or cloud resources, and implement associated compliance requirements
- Enforce local requirements such as access controls for privacy data and data localization/storage
- Serve as the first responder for incidents affecting systems and services in the North America region, reducing cross-timezone response delays
- Independently resolve common incidents, and coordinate efficiently with the China-based team on complex issues
- Under guidance from compliance experts, progressively take on execution and liaison work related to GDPR, SOC2, and US local regulations (e.g., CCPA, EO 14117)
- Support overseas/local legal, compliance, and third-party audit requirements to help ensure the company's SaaS product remains compliant
Skills
- Fully remote, required base locations in: NC, CA, TX, IL, NJ
- Fluent in Mandarin Chinese in listening, speaking, reading and writing
- Legal to work for any employers. We are not able to provide sponsorship yet
- Bachelor's degree in Computer Science or related field
- 3–4 years of hands-on experience in DevOps, SRE, or Platform Engineering roles
- Strong experience with at least one major cloud provider (AWS, Azure, or GCP), with solid understanding of core services such as VPC, EC2, EKS/Kubernetes, RDS, and IAM
- Deep knowledge of Linux systems, networking fundamentals, containers (Docker, Kubernetes), load balancing, and service governance
- Proficiency with Infrastructure as Code (IaC) tools such as Terraform, Ansible, and Helm
- Experience building and maintaining CI/CD pipelines using tools like Jenkins, Argo CD, CodeBuild, or similar
- Hands-on experience with monitoring, logging, and tracing systems, including Prometheus, Grafana, ELK Stack, OpenTelemetry, or equivalent
- Proficiency in at least one scripting or programming language such as Python, Shell, or Go
- Excellent system design, analytical thinking, and complex troubleshooting skills
- Strong cross-team communication skills; experience leading technical knowledge sharing or evangelism is a plus
- Experience leading technical knowledge sharing or evangelism
Benefits
- Fully remote
- 401(k)
- PTO
- Paid Holidays
- Insurance (Medical+Vision)
Company Overview