Note: The job is a remote job and is open to candidates in USA. TechWish is seeking a Cloud Infrastructure Operations Engineer to serve as the frontline responder for critical cloud infrastructure issues in a production environment. The role focuses on triaging and resolving AWS and Azure issues, troubleshooting Red Hat Linux systems, managing backups and restores, developing automation, and escalating complex incidents to senior infrastructure engineers.
Responsibilities
- Act as the primary responder for incoming cloud infrastructure issues. Perform rapid triage to understand the scope and business impact of reported problems
- Collect and analyze system logs, network traces, and filesystem information. Apply Red Hat Linux skills to perform basic LVM operations, analyze syslog, and troubleshoot OS-level processes and services
- Contact application owners or customers directly to gather missing details. Isolate issues between the application layer, OS layer and Cloud Infrastructure layer
- When needed, open and manage support cases with cloud providers (AWS/Azure)
- If an issue exceeds defined SLAs, package all collected logs, evidence, and preliminary troubleshooting into a detailed and defined hand-off template for the L3 senior Infrastructure team
- Leverage AI assistants and AIOps tools to analyze and summarize logs, identify potential issues, and accelerate troubleshooting and evidence gathering
- Monitor AWS and Azure Backup status report and perform VM/image-based restores such as AWS AMI and Azure image restores following established procedures
- Develop and maintain small-scale automation using Bash, Python, and Ansible to streamline data collection, filtering, and routine troubleshooting and evidence-gathering tasks
- Available to provide support when needed during off-hours, nights, or weekends when critical infrastructure issues or escalation require immediate attention
Skills
- ***MUST be a US Citizen and ONLY Hold US Citizenship (No dual citizens)***
- Ability to safely execute automation scripts for cloud resource and OS-level operations, understanding scripts inputs and outputs, workflow, and troubleshooting basic execution issues
- **Cloud Platforms:** Hands-on experience with AWS and Azure core services:
- * Compute: EC2, Virtual Machine, AMI and Managed image
- * Networking: VPC/Vnet, Subnets, Security Groups, NSGs, VPN, Direct Connect, Express Route, and Load Balancers
- * Storage: S3, EBS, EFS, Azure Blobs, Managed disks and Vault
- * Security: IAM policies, RBAC, Secret keys
- * Backup and Restore: Backup configuration, monitoring, and restore operations for cloud resources and virtual machines
- **Linux & OS-Level:** Strong administration skills in Red Hat Linux are mandatory:
- * LVM, filesystem administration – creation, expansion
- * Managing system services, daemons, os-level logging
- * Performance tuning and resource troubleshooting (CPU/Memory/IO etc.)
- **Scripting/Automation:** Proficiency in programming/scripting languages and automation tools such as Python, Bash, or Ansible
- **AI for support:** Familiarity with AI tools for troubleshooting, log analysis, and infrastructure support
- **Desired Attributes:**
- Hands-on Mindset: Willingness to actively troubleshoot issues, resolve problems in real time, and communicate directly with stakeholders
- Sound Judgment: Ability to follow established procedures, make appropriate decisions within defined guidelines, and recognize when an issue should be escalated to senior engineers
- Continuous Learner: Eagerness to learn from senior engineers and progressively take on more complex technical responsibilities
- • Experience: 1 - 3 years of progressive IT experience, with hands-on exposure to cloud infrastructure administration and operational support
- • Citizenship: U.S. Citizenship
- • Education: Bachelor's degree in computer science, Information Technology, or equivalent
Benefits
- Fully remote position
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