Note: The job is a remote job and is open to candidates in USA. Skimmer is a company focused on modernizing the pool and spa service, repair, and construction industry. The Customer Support Representative provides phone, email, and chat support, guides customers through product features and troubleshooting, and collaborates with internal teams to resolve issues and surface feedback.
Responsibilities
- Deliver friendly, knowledgeable phone, email, and chat support to our customers
- Guide customers through product features, troubleshooting, and best practices
- Collaborate cross-functionally with Product, Success, and Engineering to surface feedback and resolve issues
- Build trust through genuine empathy, clear communication, and a touch of humor (we like to have fun while we work!)
- Become a Skimmer expert — not just knowing how the product works, but why it matters to the pros who depend on it
Skills
- • A knack for clear, confident, and friendly communication
- • Experience in customer support, technical support, or billing support
- • Strong multitasking and prioritization skills — you stay calm under pressure
- • Tech-savviness — you pick up new tools quickly and love helping others do the same
- • Availability to work Monday–Friday, 9:30am - 6:00PM CDT
- Skimmer has downtown office spaces in Austin, TX and Toronto, ON, and remote-first employees around the US. Right now we can hire hybrid employees in Austin and Toronto, or remote employees in the following states: Alabama, California, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, North Carolina, Ohio, Oregon, Rhode Island, Tennessee, Texas, and Virginia
- Experience with these is a plus (but not required — we'll train you up!):
Benefits
- Bonus potential
- 100% of the employee's medical, dental, and vision premiums paid, plus 50% of dependents' premiums
- Fantastic culture with a very strong eNPS
- Immediate access to a 401(k) with company match
- Flexible PTO (minimum of 10 days required every year)
- 12 weeks paid parental leave for birthing parents
- 6 weeks paid parental leave for supporting partners
- Remote work friendly
- Comprehensive learning and development budget
- A manager dedicated to your development
Company Overview