Note: The job is a remote job and is open to candidates in USA. Planned Parenthood Great Northwest, Hawai'i, Alaska, Indiana, Kentucky is committed to providing meaningful work in healthcare services. The Development Operations Manager oversees fundraising data management and compliance, ensuring effective operations and support for the organization's fundraising programs.
Responsibilities
- Serve as the administrator of the Raiser's Edge database, overseeing system configuration, user permissions, constituent record structure, and data architecture
- Establish and enforce database standards, data entry protocols, and naming conventions
- Manage software updates, integrations, and third-party plug-ins connected to Raiser's Edge
- Oversee data hygiene, including deduplication, NCOA updates, and data audits
- Design, build, and maintain queries, exports, and reports that support fundraising, finance, and executive decision-making
- Develop and maintain real-time dashboards (e.g., via Raiser's Edge NXT, Power BI, or similar tools) tracking revenue, pipeline, and KPI performance for staff development and leadership
- Partner with the Development Leadership Team to translate data needs into accurate, actionable reports for leadership, Board of Directors, audit, and grant compliance purposes
- Continuously evaluate and improve reporting to increase efficiency
- Oversee the timely and accurate processing and reconciliation of all gifts, pledges, and other revenue types
- Partner with the Finance department on monthly and annual revenue reconciliation, ensuring development and finance figures remain aligned
- Oversee the acknowledgment and tax-receipting process
- Stay current on nonprofit compliance requirements, including charitable solicitation registration, gift acceptance policies, and donor privacy regulations
- Maintain documentation of internal controls and compliance procedures for development operations; support internal and external audits as needed
- Provide direction and supervision to the Prospect Researcher, ensuring research priorities align with major gift, mid-level, annual, and institutional giving strategies
- Ensure prospect research findings, wealth screening data, and ratings are captured in the database
- Support prospect pipelines growth and portfolio assignments in partnership with the philanthropy team
- Directly supervise two Database Specialists and a Prospect Researcher, providing clear direction, coaching, and professional development support
- Establish workflows, documentation, and cross-training
- Conduct regular one-on-ones and annual performance reviews for direct reports
- Foster a culture of accuracy, accountability, and continuous growth
Skills
- BA/BS in related field required
- Five years' experience with Raiser's Edge required, including experience managing large-scale data manipulation, building complex queries and reports, and working directly with support technicians
- Extensive experience in Excel, dashboard adjustments and dataset combing preferred
- Project management experience
Benefits
- This position is eligible for PPGNHAIK benefits.
- As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance.
- For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.
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