Note: The job is a remote job and is open to candidates in USA. Engine by Starling is transforming the banking landscape with their cutting-edge core banking software. They are seeking a Client Services Consultant to ensure the successful implementation of their platform for clients, manage delivery, and develop strong client relationships.
Responsibilities
- Build strong relationships at all levels of the client organisation, through pre-sales to implementation
- Understand client vision, challenges and priorities, applying your knowledge of the Engine product
- Work closely with our Product and solution architecture team to iterate the US product roadmap, advocating for the needs and expectations of our US based clients
- Be responsible for the delivery of an area of the solution with a client, representing the client’s needs and priorities in internal decision making and planning
- Coordinate solution delivery with Engineering in line with programme timelines
- Support the programme transition from delivery into Run, sharing your knowledge of the client and setting up the Run team for success
- Contribute to the success of the Delivery function as it scales, sharing your learnings from client implementations and establishing our Engine delivery methodologies
Skills
- You have worked in client facing roles, in a consulting role, or at a technology company
- You have experience running workshops or demoing technology with clients
- You have some experience in financial services and technology delivery
- You have experience delivering complex programmes
- You can rapidly understand client problems and present solutions in a structured and informative manner
- You take ownership and know when to seek external support for risks and issues you identify
- We are looking for someone who will be excited by the potential for Engine's technology to transform banking in different markets around the world
- You are inquisitive and like the detail of understanding how something does and should work
- You can apply a structured approach to complex or ambiguous problems
- You have a technical aptitude and curiosity
- You are self motivated and are able to work in a highly autonomous environment
- You are comfortable facilitating workshops and discovery sessions
- You have attention to detail
- You can adapt your communication style to different stakeholders (senior clients, consulting organisations, engineering functions)
- You are flexible in your approach to delivery, our teams tend to be hands on and work in an Agile way without being wedded to any particular methodology
Benefits
- Medical, Dental, and Vision insurance plan options
- 401(k) with company match of 100% of the first 4%
- Company-paid Long-Term Disability, and Life and AD&D insurance
- Optional ancillary benefits such as Short-term Disability, Accident Insurance, Legal & ID Protection, and more
- 20 days annual vacation PTO and 11 Paid Holidays
Company Overview