Note: The job is a remote job and is open to candidates in USA. Reed Smith LLP is a law firm seeking a Desktop Engineer responsible for the development, management, and optimization of end-user computing technologies. The role entails supporting desktop imaging, application packaging, and endpoint management to ensure secure and high-performing environments for firm users.
Responsibilities
- Support firm desktop imaging and deployment activities using tools such as Microsoft Configuration Manager (SCCM), Broadcom Ghost Solution Suite, or similar tools
- Support endpoint configuration and mobile device management of firm laptops and desktops using tools such as Netwrix PolicyPak, Microsoft Intune, or similar tools
- Develop and maintain imaging standards for physical devices, including OS deployment, driver integration, and baseline application configuration
- Package applications using MSI, EXE, and other formats for deployment across physical and virtual environments, ensuring compatibility, performance, and version control
- Create and maintain virtualized application packages using technologies such as Microsoft App-V, MSIX, or Cloudpager to isolate applications from the OS and improve portability
- Deploy, upgrade, and manage applications to various application system platforms, ensuring consistent delivery and user experience
- Design, deploy, and support print services across on-premises and cloud environments, including managing, print servers, configuring queues, and ensuring reliable and secure printing across locations
- Lead the installation, implementation, and deployment of application systems
- Provide advanced administration and support for application system technologies and platforms, including upgrades, version changes, and configuration management
- Monitor the performance and availability of application system platforms, ensuring they remain current, up-to-date and operating optimally
- Troubleshoot and resolve incidents related to desktops, applications, and printing
- Monitor and act on escalated issues, problem tickets, and requests for relevant application and system areas, including timely acknowledgement of tickets and requests and providing a high level of responsiveness and customer service
- Collaborate with architecture and support teams to implement upgrades and enhancements
- Maintain technical documentation, including system design and support documentation, and contribute to knowledge bases for application system services
- Continued development of technical knowledge and skills related to supported technologies through formal and informal professional development activities
- May volunteer or be selected to serve on special committees, work groups, project teams, or escalation teams related to various firmwide IT initiatives. Initiatives may be specific one-time events (e.g., research, testing, rollouts, upgrades, installations) or ongoing activities
- Perform other duties as assigned
Skills
- Bachelor's degree in an IT-related discipline, or equivalent training and experience, required
- Minimum of 5 years of experience supporting enterprise desktop and virtual desktop environments
- Experience supporting Citrix and/or Azure Virtual Desktop environments
- Experience with endpoint imaging, application packaging, and deployment tools (e.g., SCCM, Intune, Endpoint Policy Manager)
- Experience working with endpoint configuration and Mobile Device Management (MDM) technologies, including Intune, Endpoint Policy Manager, and Group Policy
- Experience supporting print server technologies and cloud-based print solutions
- Strong technical documentation skills, including the ability to clearly document system configurations, procedures, and solutions
- Effective verbal and written communication skills, including the ability to collaborate across cross-functional teams and explain technical concepts to non-technical stakeholders
- Strong organizational skills and sound judgment, including the ability to organize and prioritize workload, manage competing priorities, adapt to changing demands, and perform effectively under pressure
- Strong analytical and problem-solving skills, including the ability to evaluate complex technical issues and develop effective solutions
- Ability to work independently and collaboratively in a remote or hybrid work environment
- Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use
- Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities
- Ability to engage in effective and professional communication
- Ability to analyze complex information while maintaining attention to detail, managing multiple priorities, and exercising sound judgment in decision-making
- Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements
- Ability to work flexible and/or extended hours as needed to meet business, operational, or project needs (e.g., incident response, system maintenance, or critical deadlines)
- Microsoft certifications a plus
- Law firm experience and knowledge of legal industry specific applications a plus
Benefits
- 401(k) Retirement Plan
- Medical Insurance
- Health Savings Account (HSA)
- Virtual Health Services
- Dental Insurance
- Vision Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Critical Illness Insurance
- Life Insurance
- Short-Term Disability Coverage
- Long-Term Disability Coverage
- Flexible Spending Accounts (FSA)
- Lyra Health Employee Assistance Program (EAP)
- Paid Family Leave (for eligible Exempt and Non-Exempt staff)
- Transportation Benefit
- Back-up Child Care Services
- College Coach Program
- Pet Insurance
- Paid Sick Time (for Exempt staff)
- Paid Time Off (available to all full-time, non-temporary employees)
- Tuition assistance
- Flexible benefits program
- Business casual dress code
- Reasonable accommodations in accordance with law, including in the application and interview process
Company Overview
Company H1B Sponsorship