Note: The job is a remote job and is open to candidates in USA. Accelerazon is a boutique Amazon marketing agency focused on delivering meaningful outcomes for its clients and team. The Amazon Account Specialist will execute the hands-on operational management of approximately 5–10 Amazon client accounts, including catalog maintenance, listing updates, account troubleshooting, Seller Support communication, inventory support, compliance, and collaboration with Brand Managers.
Responsibilities
- Work 40 hours per week
- Complete your 8-hour workday within the window of 7:00 AM–7:00 PM Eastern Time, Monday through Friday
- Maintain significant working-hour overlap with your assigned Brand Manager and the broader Accelerazon team
- Participate in regular team meetings, team connects, and internal collaboration
- Participate in client meetings when appropriate to your role
- Communicate clearly and professionally in English
- Be responsive and engaged during your working hours
- Collaborate closely with your direct Brand Manager to prioritize work, troubleshoot issues, and keep client accounts moving forward
- Product listing creation, updates, and catalog maintenance
- Parent-child variation management
- Managing product content through PIM and syndication platforms
- Listing troubleshooting, suppression resolution, and stranded listing recovery
- Case creation and ongoing communication with Amazon Seller Support
- Account Health monitoring and issue resolution
- FBA shipment creation and inventory support
- Category changes, browse node updates, and backend catalog corrections
- Brand Registry support and contribution troubleshooting
- Monitoring listing compliance and resolving Amazon policy issues
- Client requests related to Seller Central operations
- Documentation of recurring issues and process improvements
- Identifying potential account issues before they become larger problems
- Collaborating with Brand Managers to execute account strategies and client requests
Skills
- Have 3+ years of hands-on Amazon Seller Central experience
- Have strong knowledge of Amazon's catalog structure and listing relationships
- Have experience managing product content through a PIM, syndication platform, or content management system
- Can independently troubleshoot complex Seller Central issues
- Know how to communicate effectively with Amazon Seller Support
- Are highly organized and comfortable managing multiple client accounts simultaneously
- Have C1 or C2 English proficiency and can communicate confidently in both written and spoken English
- Are comfortable participating in team and client video meetings in English
- Enjoy solving operational problems and improving processes
- Take ownership and follow issues through to completion
- Are comfortable working collaboratively in a remote environment
- Are dependable, responsive, and able to manage competing priorities
- Amazon Seller Central
- Amazon catalog management
- Product listing creation and optimization
- FBA shipment management
- Account Health and policy compliance
- Strong Google Sheets and/or Microsoft Excel skills
- C1 or C2 English proficiency
- Ability to work 40 hours per week within the 7 AM–7 PM Eastern Time window
- Agency experience managing multiple brands
- Experience with PIM platforms such as PIMworks, Rithum (formerly ChannelAdvisor), or similar systems
- Experience with flat files and bulk uploads
- Experience working with growing brands in the $500K–$10M revenue range
- Experience participating in client meetings or communicating directly with clients
Benefits
- Fully remote position
- Access to the tools, systems, processes, and client portfolio necessary to develop your Amazon expertise and take on increasing responsibility over time
- Work directly with experienced Amazon professionals and gain exposure to a wide variety of brands and industries
- Collaborative team environment that values ownership, curiosity, and continuous improvement
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