Note: The job is a remote job and is open to candidates in USA. Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management, empowering brands to deliver extraordinary experiences at scale. The Platform Architect plays a key role in crafting and executing robust implementations for enterprise-grade clients, ensuring successful implementation of Sprinklr solutions.
Responsibilities
- Guide customers through a prescriptive solution design and manage technical implementation decision points
- Define solutions across the platform aligning with out-of-the-box capabilities
- Identify and design key integrations with 3rd party systems
- Support the sales effort through reviewing the solution design, implementation strategy, scope, level of effort and refining estimates as necessary before approving SOWs
- Analyze and translate business information and technical requirements into comprehensive architectural blueprint
- Engage with customer enterprise architects to position Sprinklr as the digital transformation platform integrated with core systems
- Establish and manage technical governance process
- Drive solid instance health by reviewing and guiding the remediation of configurations that do not align with Sprinklr best practices
- Collaborate with clients and Sprinklr teams to establish governance processes ensuring successful go-lives, end-user adoption, and ongoing support
- Advocate and champion Sprinklr’s professional services best practices and industry use cases with clients
- Contribute to thought leadership through the development of methodologies and white papers on optimizing Sprinklr services, and Co-delivery with partners for customer outcomes
Skills
- 10+ years large program experience leading architecture and design
- Experience working with functional business leaders to identify business objectives and develop outcome focused roadmaps and requirements
- Expert level understanding of call center technology stack, communication platforms (CpaaS), Call Center platforms (CcaaS), workflow platforms and customer experience management systems including CFM, CRM, and CSM
- Understanding of systems architecture and ability to design scalable performance-driven solutions
- Understanding of key design patterns and large data volume limitations and best practices
- Understanding of data sharing and visibility considerations and how these play into platform architecture
- Familiarity with platform authentication patterns (SAML, SSO, OAuth)
- Preferred experience in technology consulting from Global System Integrator and/or SaaS/Cloud company architecting and deploying complex enterprise systems
- 8+ years in architect and consulting roles, focusing on technology (Digital/SaaS/Enterprise Software)
- Fortune 500, Telco/call Center Network/Infrastructure and SaaS/Cloud enterprise architect experience
- Previous roles in Enterprise Architecture with relevant certifications (Togaf, IT4IT, CCIE, etc.)
- Architecture experience in telephony, network, database, core data design, Security, integrations
Benefits
- Voluntary healthcare coverage for you and your family in countries where applicable
- Paid time off to recharge and spend time with loved ones
- Open Mentoring Program designed to create meaningful connections that support growth and amplify our focus
- 401k plan with 100% vested company contributions (US-based)
- Flexible paid time off (US-based)
- Holidays (US-based)
- Generous caregiver and parental leaves (US-based)
- Life and disability insurance (US-based)
- Health benefits including medical, dental, vision, and prescription drug coverage (US-based)
Company Overview