Note: The job is a remote job and is open to candidates in USA. Cordial is a marketing technology company that helps brands communicate more thoughtfully with their customers through its platform. The Deliverability Consultant will guide clients toward email-sending success by interpreting deliverability data, providing actionable recommendations, and supporting client onboarding and implementation. The role also contributes to sales support, process improvements, industry monitoring, and client education.
Responsibilities
- Be an advocate for our clients
- Seamlessly adopt the Cordial deliverability philosophy (we are here to serve clients and interpret data on their behalf, therefore better equipping marketers for success via the Cordial platform)
- Onboard and implement the programs of a wide range of clients (with regard to volume, cadence, and industry)
- Work closely with Client Success Managers, Solutions Experts, and Support to best assist clients' needs and meet company goals
- Manage internal stakeholders and external client expectations on projects and timelines
- Collaborate with our Client Success, Strategy and Support teams to ensure we are continuously meeting and exceeding our clients' expectations and goals
- Develop and share best practices with clients and internal teams
- Document and record all ongoing project work
- Produce content for our blog and knowledge base
- Identify gaps in our processes and offer/implement creative solutions
- Remain connected to email communities and report on industry trends and changes that will impact Cordial clients
- Represent Cordial at industry functions and communities such as M3AAWG, EEC, EmailGeeks, CSA, etc
Skills
- 3+ years of experience in a deliverability-related role
- Familiarity with MTA service providers (Sparkpost, SendGrid, PMTA, etc)
- Expertise in the intricacies of sending to top-level ISPs and MBPs (Microsoft, Gmail, VMG)
- Strong understanding of email authentication (SPF, DKIM, DMARC, ARC, BIMI, etc), SMTP protocol, and industry best practices
- Direct experience onboarding new clients (including IP and domain warmups)
- Autonomous in day-to-day work, with the ability to identify the next prioritised task
- Ability to interpret high-level data on behalf of non-technical marketers and communicate the idea back in an easily digestible format
- Experience consulting with C-level executives and other decision-makers
- High emotional intelligence and strong communication skills necessary to assist in communicating with a wide range of individuals, internally and externally
- Strong troubleshooting and problem resolution skills (diagnosis, option assessment, recommendation and escalation)
- Proficient in G Suite tools (Google Drive, Sheets, Docs, and Slides)
- Able to manage multiple open projects at any point in time, with varying degrees of complexity and business priority
- Adept at identifying issues, recognising patterns, proposing solutions and helping to create repeatable processes or documentation to assist with the long-term success of both our internal team, clients, and partners
- Experience troubleshooting sending to APAC and EMEA regions a plus
- Foundational understanding of APIs and other development tools (such as SQL) and BI tools (such as Tableau, Google Data Studio, etc) a strong plus
Benefits
- Equity and bonus
- Robust benefit plan (medical/dental/vision/life)
- 401k match
- Flexible time off
- Monthly wellness stipends
- Monthly cell phone stipends
- Childcare yearly reimbursements
- Continued education yearly reimbursements
- Healthy work/life balance
- Strong dedication to DE&I efforts
- Overall respectful and open culture
Company Overview
Company H1B Sponsorship