Note: The job is a remote job and is open to candidates in USA. Dice is offering a Data Scientist role focused on advancing customer care through AI-powered analytics. The Senior Data Scientist will design, develop, and deploy agentic AI solutions, partner with customer care stakeholders, and translate complex data into actionable insights that improve customer experiences and operational efficiency.
Responsibilities
- Apply advanced analytics, decision science, and generative AI to build intelligent products
- Partner with Call Center Operation and Customer Experience stakeholders to solve business problems
- Contribute to the mission to attract, retain, and enable high-performing Customer Service Representatives (CSRs)
- Simplify the customer journey and reduce avoidable call volume
- Improve call-center efficiency through data-driven decisioning and automation
- Translate complex data into actionable insights for stakeholders
Skills
- **Education:** A Bachelor's degree in Mathematics, Computer Science, Engineering, Physics, or a related quantitative field is required
- **Experience:** 3+ years of experience in advanced analytics, decision science, or applied AI/ML is required
- Experience deploying analytics or AI solutions in cloud environments (Google Cloud Platform, AWS, or Azure) is also required
- **Technical Skills:** Strong programming skills in Python and SQL are required, along with hands-on experience with LLMs, generative AI, or conversational AI frameworks such as LangChain or RAG
- Familiarity with version control (Git) and software engineering best practices is necessary
- Strong communication skills are also required
- * A Master's degree or PhD is preferred
- * Experience building or operationalizing agentic AI systems for conversational analytics, autonomous insights, or decision support is preferred
- * Familiarity with Vertex AI and Google Cloud Platform, or equivalent enterprise AI platforms, is preferred
- * Experience analyzing digital, customer interaction, or call-center data is also preferred
- * A strong business acumen with a product-oriented mindset is beneficial
- * Demonstrated ability to work independently while collaborating effectively in cross-functional teams is valued
Benefits
- Medical, dental, vision, life, disability, and other insurance plans
- Employee stock purchase program (ESPP)
- 401K program, with contributions typically available within 30 days of starting and a company match after 12 months of tenure
- Health Savings Account (HSA) on the HDHP plan
- SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
- Corporate discount savings program and other discounts
- Quality career resources
- On-demand training program
- Access to certification preparation and a library of technical and leadership courses, books, and seminars after 6+ months of tenure
- Certification discounts and other perks for associations including CompTIA and IIBA
- Dedicated customer service team for consultants to address questions around benefits and other resources
- Certified Career Coach
- Comprehensive benefits package
Company Overview
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