Note: The job is a remote job and is open to candidates in USA. Cypress HCM is seeking a Data Operations Analyst, Sales to improve the quality and reliability of Hotels lead and account data. The role owns data sourcing, deduplication, qualification, routing, CRM integrity, escalations, workflow development, and the practical application of AI to data operations.
Responsibilities
- Data Sourcing & Deduplication: Make sure leads and accounts entering the pipeline, no matter which system they come from, are accurate and deduplicated before a rep ever sees them
- Lead Qualification & Routing: Set and continuously refine the standards that decide whether a lead is good enough to work, and make sure it gets to the right rep, whether it was assigned by the business or sourced by the rep themselves
- CRM & Account Data Integrity: Own the health of the Hotels data in CRM by cleaning up duplicate or broken records and making sure account structures hold up as they interact with other parts of the business
- Escalations & Field Partnership: Be the go-to person when something breaks for a rep, whether that's a missing lead, a bad match, or a data issue, and fix the underlying process rather than just the one ticket
- Applying AI Where It Fits: Identify where AI genuinely speeds up data QA, enrichment, or anomaly detection versus where it doesn't, and hold whatever you deploy to a real bar (e.g. false-positive rate) rather than assuming it works because it sounds smart
Skills
- • 5-6+ years of experience in data operations or GTM engineering, ideally in a B2B or marketplace environment
- • Hands-on Salesforce (or comparable CRM) experience, including account structuring, deduplication, field mapping, and data cleanup
- • Strong instinct for data quality; you can navigate complex, imperfect data structures, find and fix inconsistencies, and connect business use cases back to the data pipelines
- • Experience designing or refining lead qualification criteria and SLAs
- • Demonstrated experience sourcing or evaluating third-party data vendors and enrichment tools
- • Strong Excel/Google Sheets skills
- • Strong SQL skills: ability to write queries to validate data, investigate anomalies, or pull ad hoc analysis
- • Experience working with AI tools (e.g., Claude Code) for building lightweight internal processes and engines
- • Clear, proactive communicator comfortable partnering directly with sales reps and field leadership on escalations
- • Process-oriented mindset with the ability to build and document scalable workflows
- • Python skills a strong plus
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