Note: The job is a remote job and is open to candidates in USA. Guardian Life is seeking a Business Process Analyst I - Data Exchange Analyst to support its business community and work with customers and third-party administrators on inbound and outbound EDI and API eligibility connections. The role focuses on implementation, testing, troubleshooting, customer support, data formatting, user acceptance testing, and coordination between business and IT teams.
Responsibilities
- Assist customers and third-party administrators with implementation, testing and support of inbound data connections
- Support external customers and internal processing areas by trouble shooting transmission or formatting issues
- Act as a liaison between the business community and IT
- Supply technology vendors and/or plan holders plan specific requirements based upon Guardian’s internal systems and standard formats
- Work with vendors and/or plan holders to understand their abilities to pass us data and provide solutions to situations/formats outside of Guardian’s standard formats
- Respond to internal and external inquiries regarding connection(s)
- Perform thorough user acceptance testing of inbound eligibility files
- Providing ‘Best in Class’ service to our customers based on the channel of their preference
- Handle complex calls requiring the analyst to lead a customer through difficult technical data
- Attend relevant training, job sharing, mentoring and establishing personal networks
- Maintain procedural guidelines
- Report system related problems
- Actively participate in team meetings
- Assists other team members when necessary to meet established deadlines and customer expectations
Skills
- Experience working with HIPAA data files
- Strong computer skills: Text Pad (or other EDI file viewing application) and MS Excel
- Strong ability to manipulate data files to create output in various formats
- Exhibits flexibility in handling multiple tasks, responding rapidly to changing priorities and working within tight deadlines
- Excellent communication skills, both oral and written
- Demonstrated analytical skills
- Requires ability to function in a team environment and build strong working relationships
- High School or equivalent required
- Travel may be required, approximately 10%
- You must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future
- Experience working in insurance industry
- College degree preferred
Benefits
- Fully remote work-from-home role
- Skill-building opportunities
- Leadership development opportunities
- Philanthropic opportunities
- Opportunities to build communities and grow your career
- Contemporary, supportive, flexible, and inclusive benefits and resources for full-time eligible employees
Company Overview