Note: The job is a remote job and is open to candidates in USA. Security Benefit is a leader in the U.S. retirement market and is building an in-house, digital-first, AI-assisted Experience Service Center. The Software Engineer will develop full-stack features, workflows, integrations, APIs, data-backed reporting, and back-office tooling using AWS serverless technologies, Snowflake, and generative AI platforms.
Responsibilities
- Work up and down the full stack to ship features end to end, from the front end specialists see, through the APIs and services behind it, to the data and integration layers underneath
- Build the internal Experience Center portal that our specialists use, including case workflows, agent assist, supervisor views, and admin tooling
- Build and maintain the integrations that bring customer context, AI-drafted responses, and back office data to specialists at the moment of contact
- Develop the API and service layer that classifies inbound inquiries, assembles customer context, and routes work to the right specialist with a prepared brief
- Build data-backed views and reporting against Snowflake to give supervisors and operations leadership visibility into volume, queue health, and agent productivity
- Use AI-assisted coding tools (Cursor, Claude Code, GitHub Copilot) as a standard part of your day, in a team that has invested in those tools and built a real point of view on how to use them well
- Experiment with new AI tools, models, and techniques as they emerge, and bring back the patterns that work for the team
- Write, test, and deploy services on AWS using serverless components (Lambda, Step Functions, API Gateway, S3, DynamoDB) and modern CI/CD
- Partner with UX designers and product managers to turn workflow research and operations interviews into shippable features
- Monitor, troubleshoot, and continually improve the systems you ship
Skills
- 2 to 4 years of experience as a software engineer building web applications, APIs, or internal business software
- Comfort working up and down the full stack: front end, back end, data, and integration
- Hands-on experience shipping production applications on AWS using serverless components
- Working experience with Snowflake or a comparable cloud data warehouse
- Comfort with REST and event-driven APIs, including authentication, error handling, and retry semantics
- Daily use of AI-assisted coding tools (Cursor, Claude Code, GitHub Copilot, or equivalent) as part of how you build, plus the curiosity to keep trying new ones
- A builder's mindset: hard-working, high ownership, and energized by a fast-paced, foundational build
- Experience working in an Agile delivery model
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or equivalent practical experience
Benefits
- Annual incentive bonuses to reward your contributions
- 33 days of paid time off (including PTO, holidays, Volunteer Day, and days of significance)
- Paid parental leave after 90 days of service
- Comprehensive medical, dental & vision insurance
- 401(k) with company match, plus Profit Sharing & Savings Plan
- Short- and Long-Term Disability Insurance
- Flexible Spending Accounts for medical and dependent care
- Life Insurance
- Educational assistance to support your career development
- Associate assistance programs for your personal and professional well-being
- Fully remote work arrangement
Company Overview
Company H1B Sponsorship