Note: The job is a remote job and is open to candidates in USA. Trane Technologies provides sustainable and efficient climate solutions for buildings, homes, and transportation. The company is seeking a Data Center HVAC Field Service Engineer to support data center cooling infrastructure through startup, commissioning, maintenance, troubleshooting, repair, and emergency response. The role involves diagnosing complex mechanical and electrical issues, supporting customers, maintaining service documentation, and extensive travel across North America.
Responsibilities
- Travel to and support data center cooling infrastructure across North America, with a primary focus on data center startup, commissioning, maintenance, troubleshooting, repair, and emergency response activities
- Diagnose and repair complex HVAC and chiller systems, including air-cooled and water-cooled equipment
- Support field activities involving screw and centrifugal compressor technologies
- Respond to critical service events, equipment failures, and customer emergency situations in a timely and professional manner
- Support customer operations teams during planned deployments and active service assignments
- Assist with system performance evaluations, root cause analysis, and reliability improvement efforts
- Maintain complete, accurate, and timely service records, field reports, and related documentation
- Follow all company safety policies, customer site requirements, and regulatory standards
- Maintain professional and effective communication with customers, contractors, project teams, and internal stakeholders
- Travel extensively throughout North America based on business needs, project requirements, and customer demand
- Perform startup, troubleshooting, repair, and operational support for Data Center cooling equipment
- Diagnose mechanical and electrical issues affecting chiller and cooling system performance
- Support emergency response activities during equipment failures and critical service events
- Verify proper system operation following maintenance, repair, and service activities
- Execute preventive maintenance and corrective maintenance activities in accordance with company standards and customer requirements
- Ensures customer satisfaction by identifying, analyzing, diagnosing and repairing equipment and systems at customer’s location
- Performs advanced customer support activities for equipment and systems products
- May instruct customers in proper use and operation of equipment
- May assist lower level technicians
- May refer the most complex problems to higher level personnel such as supervisor or field engineers
- This role plays a vital role in ensuring customer satisfaction by diagnosing and resolving complex customer support issues
- This role has the ability to diagnose system problems
- May provide coaching and training and act subject matter experts for less experienced technicians
- This role plays a vital role in ensuring customer satisfaction by diagnosing and resolving most complex customer support issues
- This role has the ability to diagnose and resolve problems which other technicians cannot fulfill
- May provide coaching and training and act subject matter experts for less experienced technicians
- Responsible for servicing products and equipment on assigned projects
- Work on highly complex problems
Skills
- 5+ years of experience in the HVAC industry, with experience in mission-critical, large-tonnage, or complex chiller environments
- Strong knowledge of thermal cooling systems, including air-cooled and water-cooled chillers, pumps, hydronic systems, cooling towers, and associated mechanical equipment
- Hands-on experience with startup, commissioning, troubleshooting, and repair of mission-critical cooling equipment
- Experience supporting screw and centrifugal compressor technologies in demanding operating environments
- Ability to diagnose and resolve complex mechanical and electrical issues affecting cooling system performance and reliability
- Familiarity with commissioning processes, sequence of operations, equipment checkout, and performance verification
- Experience working with equipment manufactured by Trane, York, Carrier, Daikin, Vertiv, Liebert, Stulz, and Johnson Controls
- A valid driver's license, with no major or frequent traffic violations
- Previous OEM training, factory startup experience, or field commissioning experience
- A 2+ year degree, technical certification, or equivalent training in HVAC, mechanical systems, electrical systems, or a related field
- Strong commitment to safety, documentation accuracy, and professional customer support in critical environment applications
Benefits
- All earned flight, hotel and rental car points are yours to keep
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives
- Medical, dental, and vision coverage
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution
- 9 paid holidays
- 15 days of vacation time
- Life insurance
- Family building benefits include fertility coverage and adoption/surrogacy assistance
- Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave
- Educational and training opportunities through company programs
- Tuition assistance and student debt support
- Manufacturer (OEM) Level Training to help you hone your skills and stay up to date on all Trane data center products
Company Overview
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