Note: The job is a remote job and is open to candidates in USA. Confidential is seeking an experienced Data Analytics Engineer to analyze customer behavior and journeys across multiple interaction channels. The role focuses on SQL-based analysis, customer experience metrics, data visualization, experimentation, and translating insights into business improvements.
Responsibilities
- Analyze **customer journeys** across multiple interaction channels to identify patterns, friction points, and opportunities for improvement
- Write and optimize **advanced SQL queries** across complex relational structures and large datasets
- Build dashboards and analytical views using **Power BI, Tableau, or similar tools**
- Track customer experience metrics, journey performance, and key business KPIs
- Perform deep-dive analysis of **customer behavior, drop-off points, conversion funnels, and satisfaction drivers**
- Analyze customer behavior triggers and identify opportunities to improve customer journeys
- Support **A/B testing, segmentation analysis, and campaign/journey performance analysis**
- Partner with **CX, Marketing, Product, and Engineering teams** to translate analytical insights into business improvements
- Present analytical findings, insights, and recommendations to both technical and business stakeholders
- Support data-driven decision-making through clear reporting and actionable recommendations
Skills
- 5–7 years of experience in data analytics, digital/customer experience analytics, or related data-driven roles
- Strong SQL skills with experience handling complex relational structures and large datasets
- Strong data analysis and problem-solving capabilities
- Hands-on experience with Power BI, Tableau, or similar data visualization tools
- Solid understanding of customer journey analytics
- Knowledge of behavior modeling, conversion funnels, churn drivers, and customer experience metrics
- Ability to communicate analytical findings clearly to business and technical teams
- Strong attention to detail and analytical thinking
- Experience with the telecom domain, including customer, network, offers, and related data
- Experience with Google Analytics or similar analytics platforms
- Exposure to GCP/cloud data platforms
- Familiarity with customer segmentation, identity resolution, and CX measurement frameworks
- Strong knowledge of Python or R for advanced analytics
- Experience with A/B testing and campaign performance analysis
Benefits
- Remote work
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