Note: The job is a remote job and is open to candidates in USA. Trusaic provides software and advisory solutions that help enterprises achieve and sustain pay equity and comply with evolving pay transparency requirements. The Client Success Manager serves as the primary post-implementation partner for Workplace Equity clients, managing relationships, driving platform adoption, coordinating pay equity and pay transparency programs, and resolving support needs.
Responsibilities
- Own the client relationship from post-implementation to drive adoption, long-term trust, and realized value
- Lead the transition from implementation to ongoing management, carrying forward each client's objectives, decisions, and success criteria
- Coordinate recurring pay equity and pay transparency analysis refreshes, including client readiness, data collection, scheduling, internal coordination, and milestone tracking
- Schedule and facilitate Quarterly Business Reviews, covering progress to goals, platform utilization, organizational changes, risks, and next-quarter priorities
- Serve as the primary post-implementation support contact. Monitor the Workplace Equity support mailbox, resolve inquiries directly or coordinate with Product, Engineering, and Consultants, and own escalations through resolution
- Monitor account health and proactively surface risks or opportunities to the appropriate internal team
- Communicate product releases, coordinate enablement sessions, and maintain the Workplace Equity Resource Center
- Identify recurring themes, questions, and risks across your portfolio, sharing insights to improve client experience and processes
- Maintain accurate records of client interactions, health indicators, and next steps in HubSpot
- Partner with Sales by flagging expansion signals and coordinating handoffs when commercial conversations arise
Skills
- 3+ years in customer success, account management, client services, advising, or a similar client-facing role
- Strong written and verbal communication, with the ability to build trust and rapport across stakeholders from analysts to executive sponsors
- Ability to manage a portfolio of accounts and competing priorities in a fast-paced, evolving environment
- Ability to navigate difficult conversations with empathy, clarity, and sound judgment while preserving trust and partnership
- Technical aptitude and a genuine willingness to learn our platform
- Willingness to prioritize long-term client trust over short-term comfort
- Must be located in the eastern time zone of the U.S
- SaaS, HR tech, analytics, or consulting experience
- Exposure to compensation, pay equity, people analytics, or HR compliance
- Experience in highly regulated or complex client environments
- Experience facilitating executive-level business reviews
- HubSpot or comparable CRM experience
Benefits
- Remote, Full-Time employment
- Participation in Trusaic’s equity incentive plan, aligning your success with ours.
- Comprehensive Healthcare Plans (medical, dental, and vision).
- Eligibility for participation in the Company's 401K plan, effective on the first day of the month after completing sixty (60) days of employment; the 401K Plan is currently funded by employee contributions only.
- Fifteen (15) days of PTO on an annual basis, plus one floating holiday.
Company Overview