Note: The job is a remote job and is open to candidates in USA. Avaap is seeking an experienced Account Director to join our growing Data, Analytics & AI practice. This role is ideal for a consultative leader with a strong background serving State, Local Government, and Higher Education clients who can successfully lead complex engagements while helping grow strategic client relationships.
Responsibilities
- Manages Data, Analytics and AI client relationships and engagements that are significant in size, scope, complexity, revenue, and/or strategic value
- Directs account operations, including sales, profitability, budgeting, forecasting revenue, and staffing levels
- Maintains accountability for quality of delivery meeting or exceeding customer requirements
- Ensures that work produced is consistent with contract requirements, that project margins are managed and projects are staffed properly
- Serves as a primary point of escalation for client delivery assurance
- Drives sales including but not limited to proposals, presentations, work estimates, and Statement of Work (SOW) writing
- Identifies and drives extensions or expansion of existing client projects
- Accurately tracks opportunities and sales stage progress in Customer Relationship Management (CRM) systems
- Manages a team of managers and/or direct reports, including interviewing, onboarding, goal setting, feedback, coaching, development, and recognition
- Oversees performance management, employee satisfaction/engagement, and employee retention initiatives across the team
- Drives adoption of and adherence to Avaap practices, policies, and procedures across the team
- Serves as liaison between Avaap leadership, client, company, vendor, and other 3rd party organizations
- Completes other related responsibilities as assigned based on client or business needs
Skills
- Demonstrated year-over-year experience leading large/complex data-driven projects and project teams in a client-facing capacity from inception through completion while ensuring customer satisfaction and all scope/requirements are met
- Knowledge of modern data, analytics, and AI technologies, solutions, methodologies and best practices
- Experience managing project budgets, timelines to align with contractual obligations
- Experience and comfortability overseeing multiple client engagement at a time
- Consulting delivery experience with demonstrated ability to set strategy, success criteria and scope for clients and then ensure project teams deliver client solutions to meet those needs
- Prior experience driving/growing accounts, including managing account/work plans, client expectations, and internal staffing
- Demonstrated thought leadership and influence both inside and outside of the organization (including C-Suite, clients, and third-party business partners)
- Prior experience managing individuals and teams, including interviewing, onboarding, goal-setting, feedback, coaching, development, and recognition
- Excellent communication skills, both written and verbal, including the ability to develop concise and effective communications tailored to specific audiences, both internal and external
- Advanced Microsoft Office skills consistent with consulting uses
- Must have excellent verbal and written communication skills along with the ability to communicate effectively
- Must be able to perform work indoors and remain stationary at a computer
- Ability to work in a fast-paced and deadline-oriented environment
- Passion for exceptional customer service and collaboration
- Ability to work remotely or out of one of Avaap's physical office locations
- Current permanent U.S. work authorization required
- Experience leading data modernization and cloud transformation initiatives
- Experience with platforms such as Snowflake, Databricks, Microsoft Azure, AWS, Google Cloud, Tableau, Power BI, Alteryx, or similar technologies
- Data, analytics, AI, or cloud-related certifications
- Prior consulting experience within a professional services or technology consulting organization
Benefits
- Open PTO
- Competitive vision, dental, and medical, including fertility coverage
- Paid parental leave
- 401(k) match
- Company-paid disability and life benefits
- Employee Assistance Program, including behavioral health services
- Fitness stipend
Company Overview