Note: The job is a remote job and is open to candidates in USA. HireTalent is a staffing and recruiting firm hiring for a confidential company. The Customer Operations Specialist will set up customers, validate data, monitor orders, resolve customer setup issues, maintain procedures, and escalate technical problems to IT. This part-time remote role also involves handling multiple requests, supporting projects, and communicating status updates.
Responsibilities
- Sets up new customers, establishing the customer role in the system
- Contacts customers to request additional information and to verify customer data
- Troubleshoots and resolves issues relative to customer setup using established guidelines
- Works with supervisor to develop solutions when problem is more complex of affects multiple processes across the department
- Completes requests within established timeframes and keeps requestor notified of status
- Ensures data accuracy, validity, and completeness in results
- Creates and updates core master data procedures as directed
- Begins to demonstrate understanding of processing customer requests to downstream processes/systems
- Participates on projects as required and assigned by management. Identifies technical issues encountered in the production environment to the IT department and escalates for resolution
Skills
- 2.5+ years of data entry and back office operations
- Customer service: responsive communication, follow-up, and issue resolution
- Data validation, accuracy checks, and issue troubleshooting
- Order monitoring and managing multiple requests simultaneously
- Clear communication with customers and internal teams
- Escalating technical/system issues to IT / engineering teams
- SOP updates, process improvement, and fast-paced remote work
- Must be comfortable in Excel / Google Sheets
- Preference for experience in logistics, customer support, IT
Benefits
- Remote work arrangement
- Ability for overtime
Company Overview