Note: The job is a remote job and is open to candidates in USA. Optomi, in partnership with a global leader in the retail industry, is seeking a Data Analyst to join their team! This role supports a growing program that manages over $93 million in sales.
Responsibilities
- Maintain and manage Excel trackers to monitor application statuses and customer onboarding
- Work closely with the account team to scale new capabilities and improve in-store application experiences
- Partner with sales reps to identify, onboard, and support customers in accessing Trade Credit services
- Communicate directly with customers to resolve issues, collect feedback, and promote program participation
- Use Tableau, SQL, and Google BigQuery to create dashboards and generate actionable insights
- Help automate reporting processes and simplify data workflows for better team visibility and efficiency
- Collaborate with stakeholders to refine customer journey processes, including shortening the application process and supporting in-store integration
- Partner with internal data consultants and full-time staff to clean, analyze, and visualize data for process improvement
Skills
- 1–3 years of experience in a data analyst or similar role
- Proficiency in Tableau, Excel (basic knowledge), and SQL (basic knowledge)
- Strong communication skills and a sales-focused mindset
- Demonstrated ability to work cross-functionally and directly with customers
- Detail-oriented with a passion for improving customer experience and operational workflows
- Experience with Python or other scripting languages
- Exposure to AI/ML concepts or tools
- Familiarity with Google BigQuery
- Understanding of sales organizations or account management structures
Company Overview
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