Note: The job is a remote job and is open to candidates in USA. Foundever is seeking a CX Business Value Transformation Analyst to quantify and communicate the return on investment customers realize with its products. The role develops ROI and TCO models, conducts customer value assessments, analyzes outcomes, and partners with Account Management and Sales to support renewals, expansions, and executive-level conversations.
Responsibilities
- Develop and maintain ROI, TCO, and business-value calculators used in customer conversations
- Conduct structured value assessments and discovery sessions with customers to quantify realized outcomes
- Partner with Account Management and Sales to build business cases supporting renewals, expansions, and upsells
- Produce customer success stories, value case studies, and benchmark data for internal and external use
- Analyze usage, adoption, and outcome data to identify value trends across the customer base
- Benchmark industry and peer data to contextualize customer results and strengthen value narratives
- Train AM and Sales teams on how to use value tools and frameworks in customer conversations
- Protect company assets, systems, proprietary and confidential information in accordance with Foundever Associate Agreement
- Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s policy
Skills
- Bachelor's degree in Finance, Business, Economics, or a related field
- 5-8 years of experience in value engineering, management consulting, financial analysis, or CX/CS analytics
- Comfort presenting analysis directly to customer and internal stakeholders
- Experience with customer success measures, value metrics and business case development
- Financial and ROI modeling
- Data analysis and synthesis
- Storytelling and executive-level presentation
- Cross-functional collaboration with CS, Sales, and Product
- Customer discovery and interviewin
- Background in CX metrics (ARR, NRR, AHT, NPS, Churn Rate, Sales KPIs, adoption, usage-based value drivers) Preferred
- MBA or equivalent quantitative graduate coursework Preferred
Benefits
- Remote, Any Location, United States of America
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