Note: The job is a remote job and is open to candidates in USA. Ingersoll Rand is a technology-driven industrial solutions company focused on flow creation and life science technologies. The CRM Operations Manager will define and evolve the CRM Portfolio operating model, establishing governance, demand management, prioritization, delivery standards, and performance visibility. The role supports alignment between business priorities, investments, and delivery capacity through data-driven decision-making.
Responsibilities
- Own and evolve the CRM Portfolio governance framework
- Define governance processes, decision structures, and operating standards
- Facilitate steering committees, portfolio reviews, and leadership forums
- Ensure decisions align with business priorities, strategic objectives, and capacity
- Drive consistency across governance practices and reporting
- Own demand intake, pipeline management, and prioritization processes
- Ensure initiatives are properly assessed, categorized, and aligned to strategy
- Facilitate prioritization with business and CRM leadership
Skills
- • Bachelor's degree in Business, Engineering, Information Systems, Analytics, or related field
- • 5+ years of experience in Portfolio Management, PMO, Governance, Business Operations, or Consulting roles
- • Strong governance and operating model leader with a focus on clarity and execution
- • Highly analytical, enabling data-driven portfolio decisions
- • Able to create structure, transparency, and consistency at scale
- • Effective at facilitating executive decision-making
- • Focused on prioritization quality, operational efficiency, and portfolio performance
- • Capable of evolving governance models to support AI-driven and future-ready organizations
- This position will be remote within the United States
- Minimal anticipated travel (team trainings/events)
- • Proven experience designing governance frameworks, prioritization models, and operating standards
- • Strong analytical mindset with experience using KPIs, dashboards, and reporting
- • Experience supporting executive decision-making through structured insights
- • Experience working in complex, cross-functional environments
- • Understanding of CRM or technology-driven portfolios
- • Strong stakeholder management, communication, and facilitation skills
Benefits
- Healthcare coverage (medical, prescription, dental, and vision)
- Wellness programs
- Life insurance
- A 401(k) plan with company match
- Paid time off
- An employee stock program
Company Overview
Company H1B Sponsorship