Note: The job is a remote job and is open to candidates in USA. Nortek Data Center Cooling is a Madison Industries company focused on providing innovative HVAC solutions for data centers. The Customer Support Technician II role involves addressing warranty-related service issues and providing technical expertise to customers and sales representatives.
Responsibilities
- Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects
- Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair
- Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company. This requires working with multiple entities on a job – building owners, general and mechanical contractors, engineers, and local servicing contractors
- Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance
- Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor
- May advise management regarding customer satisfaction, product performance, and suggestions for product improvements
Skills
- High school diploma or equivalent
- Three to five years' experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred
- Ability to travel ~85% of the time to various job sites for commissioning and warranty work
- Superior analytical skills and attention to detail
- Ability to read and interpret blueprints, plans, and manuals
- Ability to stay on project through root cause analysis
- Excellent customer service skills with desire to exceed internal and external customer expectations
- Ability to work independently in a timely manner, ensuring job is completed correctly with outside technicians and ability to follow up on parts delivery
- Trade/technical school or certification a plus
- Product experience with industrial HVAC equipment or similar electromechanical products preferred
- Strong experience in Microsoft Excel and Word
- Intermediate experience with commercial projects
- Building automation experience a plus
Benefits
- Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions
- Making NexGen Products - Cooling the World’s Ever Expanding Data Centers
- Airconditioned work environment
- Benefits start day one
- 401K match
- First year, 4 weeks’ vacation (accrued)
Company Overview