Note: The job is a remote job and is open to candidates in USA. AppleOne Employment Services is seeking a Customer Support & Technical Specialist to provide front-line assistance to clients. The role focuses on resolving Tier 1 technical issues, guiding users through websites and products, managing support tickets, and communicating customer feedback to internal teams for product and process improvements.
Responsibilities
- Respond promptly to support requests via phone and email
- Troubleshoot and resolve Tier 1 technical issues including login/access problems, website navigation, and basic functionality errors
- Create, track, and manage support tickets through standardized systems
- Provide clear, step-by-step guidance to clients on system use and product features
- Maintain up-to-date knowledge of company products, services, and system updates
- Communicate trends, common issues, and client feedback to internal teams to support product and process improvements
Skills
- High School Diploma or GED equivalent
- 1+ year of customer service or technical support experience, preferably in a high-volume support environment
- Ability to work independently and manage time effectively
- Strong problem-solving skills with the ability to troubleshoot issues and guide users through technical solutions
- Excellent written and verbal communication skills across multiple communication channels
- Ability to prioritize and manage multiple support tickets while maintaining accuracy and attention to detail
- Comfortable learning new systems and processes through documentation, training resources, and hands-on experience
- Self-motivated with the ability to work independently, manage priorities, and thrive in an individual contributor role with minimal day-to-day supervision
- Proficient in Microsoft Office applications; experience with ticketing systems or CRM platforms is a plus
- Strong organizational skills with the initiative to seek out resources, solve problems independently, and know when to escalate issues appropriately
Benefits
- Remote work (Central or East Coast U.S. time zones)
- Temp-to-Hire
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