Note: The job is a remote job and is open to candidates in USA. Codefeast is seeking a Customer Support Specialist to create and review conversational data for training speech-to-speech AI agents. The role involves participating in realistic customer support conversations, following project guidelines, and reviewing work based on quality feedback.
Responsibilities
- Participate in natural customer service conversations as a customer and/or representative
- Simulate realistic support interactions and workflows
- Follow provided scenarios, conversation guidelines, and project instructions
- Maintain natural pacing, tone, pronunciation, and conversational flow
- Ensure recordings sound authentic and conversational rather than read or scripted
- Review assigned work and make corrections based on quality feedback when required
Skills
- At least 2 years of professional customer service experience
- At least 1 year of AI training experience
- Very strong spoken English with natural US English accent and usage
- Strong customer communication, listening, comprehension, and interpersonal skills
- Experience resolving issues and complaints and handling varied customer situations professionally
- Ability to communicate naturally and conversationally
- Call center or contact center operations
- Customer support, customer success, or client services
- Technical support or help desk operations
- CRM-based customer support workflows
- AI training or conversational AI projects
- Speech or audio-related work
Benefits
- Remote work
- Paid work trial
Company Overview