Note: The job is a remote job and is open to candidates in USA. Silq is hiring an Account Manager to own end-to-end client relationships, from onboarding and quoting to app adoption and issue resolution. The role partners with Sales, Operations, Procurement, and Product to deliver a strong client experience, analyze performance, and support retention and revenue growth.
Responsibilities
- Lead the full post-sales transition, including warehouse setup, credit app coordination, and customs requirements
- Collaborate with Sales during the early stages to align expectations and shape a smooth first experience—paving the way for long-term success, expansion opportunities, and increased share of wallet
- Respond to all client inquiries within 1 hour, keeping communication proactive, empathetic and transparent. Communication is always positive and solution oriented while clearly and confidently setting client expectations
- Build strong, ongoing relationships and trust through consistent weekly client touchpoints (email, text, calls, meetings)
- Own issue resolution across teams—escalating early, driving alignment, and ensuring a smooth client experience
- Deliver accurate quotes within 2–4 hours for standard lanes; 24 hours for complex lanes
- Review and coach Associate Account Managers on quote accuracy and quote / requote presentation to clients
- Provide clients with competitive, multi-option freight solutions in partnership with Procurement. Always provide 2 - 3 quote options to drive approval. When a client sees options this allows them to feel empowered to make the best decision and helps drive approval
- Ensure requotes are delivered and approved ahead of gate-in deadlines
- Oversee client projects in the Silq App to ensure operational teams are updating milestones accurately and on time. Escalate missing, delayed, or inaccurate updates to Operations, Origin teams, or Tech Support as needed
- Troubleshoot when the app experience does not match what was promised—identifying internal gaps, proposing customization opportunities, and pushing for timely resolution
- Flag and escalate any data fidelity issues that impact reporting, client visibility, or insight accuracy to ensure analytics and insights remain accurate and live
- Drive client adoption of the Silq App—encouraging clients to use the app for quoting, approvals, shipment timelines, and updates instead of email
- Conduct quarterly business reviews using insights from Silq’s data tools
- Analyze margin, performance, and volume trends; identify growth opportunities
- Support upselling of Silq services (Inspections, Insurance, Consoles, Linehaul, etc)
Skills
- 2–5+ years of experience in logistics, production/operations management, or similar role handling complex, multi-step workflows
- Exceptional communication skills with a high sense of urgency and ownership
- Proven ability to manage multiple client accounts, set expectations, and coordinate across Sales, Operations, Procurement, and Product teams
- Comfortable analyzing data, interpreting trends, and working within digital tools and dashboards
- Relationship-driven mindset with the ability to influence client behavior, drive app adoption, and build trust quickly
- Experience identifying process gaps, proposing improvements or customizations, and escalating issues that impact client experience
- Knowledge of air/ocean/LCL/FCL logistics is a strong plus
Benefits
- Competitive incentive pay plan
- Benefits package including Medical Dental and Vision
- Paid Time Off
- Quarterly rewards
- Employee Stock Options (Series A Funded Company)
- United States (Remote)
Company Overview