Note: The job is a remote job and is open to candidates in USA. Gcore is hiring a Customer Support Specialist to provide first-line support to customers and internal users. The role includes answering product questions, diagnosing technical issues, gathering incident information, and escalating issues when needed.
Responsibilities
- First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English
- Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more
- Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed
Skills
- 1+ year of Technical Support experience
- Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
- Good understanding of hardware and software diagnostics (reading logs, etc.)
- English level B2 or higher
- Excellent customer advocacy and soft skills
- Strong problem-solving abilities
- Quick learner, organized, and a team player
- Responsible, polite, and optimistic with strong communication skills
- Able to explain complex concepts clearly and simply
- Skilled at prioritizing tasks
- Experience with Cloud, CDN or Hosting
- Experience with Linux and API
Benefits
- Flexible working hours
- Remote, hybrid, or office work options depending on your role
- Work from anywhere in the world for up to 45 days per year
- Private medical insurance for you and your family (may vary depending on your country)
- 5 additional vacation days (may vary depending on your country)
- Additional fully paid sick leave days (may vary depending on your country)
- Allowance for significant life events and birthdays
- Language classes
- Modern office space with free snacks, drink and entertainment options (may vary depending on your country)
- Team sports activities (may vary depending on your country)
Company Overview