Note: The job is a remote job and is open to candidates in USA. Momentus Technologies provides industry-leading event and venue management software to clients globally. The Customer Support Specialist I role involves assisting clients with technical support, conducting software testing, and providing training to ensure customer satisfaction.
Responsibilities
- Become an expert user on our software and keep up to date with new features and enhancements
- Working with customers and the Momentus development team to resolve software errors
- Test new/improved functionality and/or bug fixes prior to general release
- Escalate any customer support requests that cannot be resolved, to a Senior Support Specialist
- Provide user training on specific features and or modules
- Maintain and oversee file server cleanup and maintenance
- Build local Momentus sites for testing
- Become a trusted resource for key accounts
- Educate and develop existing customer accounts
- Demonstrate new features and unique use cases
- Action internal support requests such as, demo configuration and support, document preparation, customer notifications and NetSuite administration
Skills
- 2+ years of customer service experience ideally in a high growth saas company
- Excellent phone and email communication
- Proficient in Microsoft Suite (Word, Excel, etc)
- Availability for on-call support over the weekend a few times a year
- Experience with report writing tools and relational databases (e.g. DevExpress, Crystal Reports, SQL or MS Access) is preferred
- You have venue/event industry experience
- You get excited about SQL databases, data analytics, and reports, and are proficient with systems such as MS Access, DevExpress, Excel, or Crystal Reports
Benefits
- Comprehensive medical, dental, & vision insurance.
- Momentus will match 80% of your first 10% in 401k.
- Unlimited Time Off: Rest and recharge on your terms.
- Remote Work: We value our global team and proudly offer the freedom to work remotely.
- Enjoy two complimentary tickets each year to attend an event at one of our valued customer venues
- Professional Development: We encourage continuous learning through our partnership with LinkedIn Learning
Company Overview