Note: The job is a remote job and is open to candidates in USA. Eagleview is seeking a Customer Support Specialist I in their Customer Service Department. The role involves answering customer inquiries through various channels and resolving issues with a focus on first-call resolution, while maintaining a high standard of professionalism and adhering to performance goals.
Responsibilities
- Answer inbound calls, emails, and chats from potential customers and existing clients
- Quickly assesses customer issues to provide accurate support
- Explores and understands customers’ needs and exceeds their expectations
- Complete all required training courses and stay informed about company news and department processes and procedures
- Maintains a high standard of professionalism with our customers
- Adheres to department performance goals and production standards
- Work independently with confidence and sound judgment, while collaborating with a supportive team and knowing when to escalate critical customer issues for optimal resolution
- Maintains individual performance relative to traceable metrics and quality standards in relation to department goals and objectives
- Ability to execute Tier One responsibilities such as order entry and basic account management and post-delivery support tasks with coaching
- Other duties as assigned
Skills
- Minimum of 1 year of Customer Service experience
- Minimum of 1 year of experience with Salesforce or other CRM applications
- Must be at least 18 years of age (Required)
- High School Diploma or equivalent (GED) (Required)
- Weekend Availability on Saturday & Sunday (Required)
- Able to work in a fast-paced environment and easily pivot with changing business needs
- Knowledgeable with Microsoft Office Suite (Excel, Outlook, and Word)
- Computer-savvy and able to navigate multiple applications at the same time
- Able to work under pressure and remain flexible to changing schedules and demands
- Robust verbal and interpersonal communication skills
- Detail-oriented, organized, and able to multitask
- Capable of managing challenging customers and building rapport
- Able to deescalate issues efficiently and appropriately
- Robust problem-solving and analytical skills
- Able to work independently with minimal supervision
Benefits
- Company-Provided Equipment: Laptop
- Company-Provided Equipment: Docking Station
Company Overview