Note: The job is a remote job and is open to candidates in USA. Bloomerang is a mission-driven provider of giving software and support technology for nonprofits. The Customer Support Specialist will provide day-to-day customer assistance through email, live chat, and phone, while resolving software issues, supporting implementations and training, creating help content, and providing product feedback.
Responsibilities
- Apply and demonstrate basic product knowledge while adhering to standard operating procedures to resolve customer issues
- Demonstrate support for Support initiatives with stakeholders and promptly responds to questions and resolves issues via written, verbal, and electronic communication
- Carry your own weight in ticket volume (approximately 25 interactions per day)
- Assist our wonderful customers with the Bloomerang software
- Ensure proper software utilization by each of our customers
- Conduct new customer implementations and training
- Develop and delivering training webinars to both our customers and internal employees
- Write and create help documents and videos. Don’t worry, we’ll show you how
- Assist with general software quality assurance and testing
- Provide software design and functionality feedback to our Product Development team
Skills
- Ability to apply product knowledge obtained in new hire training and daily activities, support procedures and policies
- Problem tracking skills to determine trends or patterns to client system problems
- A background in providing top-notch customer service
- Superb written and verbal communication
- The ability to solve problems quickly
- Keen troubleshooting ability, and general comfort with computers and software technology
- We are currently hiring in CST, MST and PST timezones
- This is a permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only)
Benefits
- Generous health, vision, and dental insurance options
- HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere
- 20 PTO days
- 3 flex days
- 4 optional volunteer days
- 12 paid holidays
- Paid parental leave
- 401k match
- Everything you need to be successful, shipped right to your door
- Discretionary bonus eligibility
- Permanent, full-time, fully remote position within the U.S. and select Canadian Provinces only
Company Overview