Note: The job is a remote job and is open to candidates in USA. Me Declaro Imparable is hiring a Customer Support Specialist to help customers understand processes, troubleshoot common issues, and identify useful next steps. The role focuses on documenting cases, communicating courteously, and resolving routine problems.
Responsibilities
- Log customer concerns and update support tickets with accurate notes
- Follow up with customers on cases awaiting additional information
- Coordinate with colleagues to clarify product or account details
- Flag repeated problems that may require improvements to help material
- Confirm relevant account or order details before discussing sensitive information
- Troubleshoot routine issues using documented steps and available resources
- Provide clear status updates when resolution takes additional time
Skills
- Comfort navigating web-based support tools and account systems
- Accurate note taking and organization of open requests
- Ability to investigate routine issues systematically
- Willingness to learn product information and support procedures
- Applicants must be authorized to work in the United States
- Previous customer-facing work
Benefits
- Remote within the United States
Company Overview