Note: The job is a remote job and is open to candidates in USA. Packard Culligan Water provides water treatment products and services through its dealership locations. The Customer Support Specialist delivers customer service, supports dealership operations, assists with billing and accounts receivable, trains employees, and helps implement processes and customer experience improvements across locations.
Responsibilities
- Respond to customer inquiries via phone, email, or in person with professionalism and urgency
- Resolve customer issues promptly, ensuring satisfaction and alignment with company policies
- Accurately document customer interactions and maintain data integrity across systems
- Schedule deliveries, installations, and service calls with efficiency and attention to customer needs
- Collaborate with internal teams and dealership staff to ensure seamless service delivery
- Support the maintenance and enhancement of our customer service programs by collaborating with dealerships to drive continuous customer feedback improvements
- Provide day-to-day operational support to dealership locations, including assistance with billing, inventory, accounts payable, and general office functions
- Maintain open and positive communication with team members and other departments and provide assistance where possible to support company-wide objectives
- Serve as a resource for dealership staff by answering process-related questions and offering guidance
- Assist with month-end close activities and ensure accurate documentation and reporting
- Support dealership teams during high-volume periods or staffing gaps
- Participate in onboarding and training of new employees at dealership locations
- Reinforce company policies, procedures, and best practices through ongoing support and coaching
- Identify knowledge gaps and escalate training needs to the Lead Customer Support Specialist
- Assist in implementing new procedures and tools across locations to improve efficiency and consistency
- Actively contribute to key Customer Experience initiatives aimed at enhancing the overall customer journey while identifying and proposing new opportunities for improvement
- Support accurate and timely billing processes
- Contact customers regarding outstanding balances and document follow-up actions
- Partner with internal teams and third-party vendors to support collections as needed
Skills
- • Strong communication, organizational, and problem-solving skills
- • Ability to multitask and adapt in a fast-paced, dynamic environment
- • Proficiency with computer systems and customer service software
- • Ability and willingness to travel a minimum of 50% of the time to support dealership locations, training initiatives, and operational needs
- • Demonstrated willingness to learn, remain open-minded, and embrace new processes, technologies, and business practices
- • Self-motivated, flexible, and comfortable working independently and as part of a team
- • Valid driver's license and ability to travel independently
- • 1-3 years of customer service, administrative, operations support, or related experience, preferably in a multi-location or dealership environment
- • Experience in dealership operations, billing, inventory management, or customer service
- • Familiarity with training, onboarding, or mentoring employees
- • Team-oriented with a proactive and service-driven mindset
- • Experience supporting multiple locations or business units
- • Strong attention to detail and commitment to continuous improvement
Benefits
- $0 deductible medical insurance with affordable premiums for full-time employees
- Dental insurance for full-time employees
- Vision insurance for full-time employees
- Life insurance for full-time employees
- Career growth opportunities through training and development
- Bi-annual employee incentives
- 401(k) with employer match
- Remote-based work arrangement with travel to dealership locations
- Collaborative and innovative work environment
Company Overview