Note: The job is a remote job and is open to candidates in USA. Primary Talent Partners is a research and advisory company seeking a Customer Support Specialist to support their Research Engagement Services team. The primary responsibility of this role includes processing internal and external email volume and creating service requests in the company's CRM system.
Responsibilities
- Monitoring assigned email boxes and promptly processing emails into Company's CRM database during working hours
- Creating Service Requests (SRs) in Company's CRM system as the requests are received
- Monitoring a general queue for SRs and promptly routing them to the appropriate teams
- Provide training and shadowing for new associates in this role
- Maintaining a record of emails processed
Skills
- Candidates must be legally authorized to work in the United States
- Must be able to sit on Primary Talent Partners W2 without sponsorship
- Must reside within 30 miles of the Ft. Myers, FL or Irving, TX office for consideration
- Excellent written and verbal communication skills
- Ability to provide world-class service by engaging directly with internal partners and clients
- Strong customer service mindset
- Strong time management and organizational skills
- Ability to prioritize tasks effectively
- Attention to detail
- Ability to use problem solving skills to highlight urgent issues, when needed
- Ability to learn new systems and tools quickly
- Ability to work independently and as part of a team
- Ability to work with cross functional teams
- English - Speak / Read / Write
- Bachelor's Degree
- Prior work experience in customer service
- Experience working across multiple time zones
- Organizational Skills
- Time Management
- Problem Solving
- Database
- CRM
Benefits
- ACA-compliant supplemental package available for enrollment.
- W2 contract
Company Overview