Note: The job is a remote job and is open to candidates in USA. New York Multicultural Counseling is a group therapy practice based in Manhasset, NY, specializing in culturally responsive therapy for AMEMSA and BIPOC communities. They are seeking a remote Administrative Coordinator to manage day-to-day operations, serve as the first point of contact for clients, and maintain operational protocols and documentation.
Responsibilities
- Answer practice calls and monitor texts, reroute messages to the right staff, and follow up on outstanding items
- Manage the practice email inbox and keep it organized
- Handle new client inquiries from first contact through booked consultation, following our documented New Client Inquiry Protocol
- Set up new clients in our practice management system (Sessions Health), collect insurance information, and verify benefits before the first session
- Enforce our scheduling and cancellation policy
- Support intake coordination as our intern team grows
- Monitor our Psychology Today profile and respond to referrals
- Assist with insurance claims review and submission
- Keep our manuals and SOPs accurate and current; update documentation as processes change
- Set and maintain reminders for recurring weekly, monthly, quarterly, and yearly tasks, and complete them on schedule
Skills
- Experience in client care or customer service, ideally in a medical or mental health setting
- Comfortable making outbound calls and leading conversations with potential clients
- Organized enough to manage multiple client files and follow-ups without things slipping
- Comfortable with Google Workspace; EHR/practice management software experience (Sessions Health or similar) is a plus
- Understanding of, or willingness to learn, HIPAA confidentiality standards
- Able to work independently in a remote, W2 role
Benefits
- This is a remote, W2 position.
- W2 option
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